Residence Inn Cleveland Independence

The shower wasn't clean. The wall mounted body wash was missing, just a cracked bracket. Towels are small, scratchy. Bathroom is so tiny you must step into the shower to close the door. Worst part? All night party upstairs. Cops came twice, we got no sleep, and the desk staff just shrugged, like, "what do you want me to do?" NOT Marriott standards at all.

As other people say, this place is the dirtiest hotel i have ever been to. They never clean the toilet. There are insects and mice in the room. Linens not changed and bathroom not cleaned in over 3 weeks. Kitchen ware is run down. This is more like a low income housing

Ruined family trip. Dirty, run down. Pool closes at 8pm in the summer??!!! No activities for kids. Left another crappy hotel in this town and booked this last minute in about 30 seconds thinking it should b ok being a Marriott Bonvoy. This place is awful. Not sure what standards are for Marriott Bonvoy, apparently very low. Unless desperate or emergency need a place, do NOT stay here. Wish we would’ve just kept driving.

Two stars because it was actually a nice room- large, tables and power both sides of the bed etc. Good room. Only two stars because it's such a management mess. We had two rooms booked for a Friday afternoon arrival. Check in is at 3. We arrived at 4:25- and neither room was ready. We had an event to get to, timing was tight. According to the desk person the housekeepers, and the manager, had all blown out at three. And her attitude was verging on T.S., sucks to be you. Sit down and wait. Finally got to rooms at 4:45- still missing some towels, some bed linens, and a shower curtain. Though these all did eventually arrive. Nice building, but so poorly run. There are 4-5 very similar hotels at this interchange. No reason to pick this one.

Came here while in town for a conference. Was put in a 2 bedroom suite. Older Residence Inn. Decent bed and linens. Free breakfast buffet which is typical of the Marriotts. Basic fitness center. There is a pool and sports court. Hotel near many restaurants. Decent overall stay.

We stayed at this hotel over Memorial Day weekend to see the Cardinals play the Guardians. Check in was smooth and the desk attendants were always helpful and friendly. The rooms had entrances on the outside of the building, which the desk attendant explained and offered our choice of lower level or upper level after explaining the pros and cons. Our room faced the swimming pool and basketball court. Breakfast had your typical hot and cold options. The room was spotless and quiet. We were a short highway drive from all of the attractions, with several restaurants nearby.

The room, or at least the one that I was in, seemed to be updated recently. The size, materials and included items in this studio apartment for the price is a great value. The water pressure from the shower was strong which is nice at a hotel. The bed was very comfortable and I had an excellent sleep. Finally, the breakfast was tasty and the woman who was working the breakfast was very friendly and personable. Overall, I highly recommend this hotel.

Well, it’s Day Six (final night). Truly did not think it could get any worse but it did. Having missed yesterday’s room service (because I asked cleaner - who showed up around 8:30 am (!!!!) to give us 10 minutes to finish brushing teeth (which she agreed to), only to cancel us the minute she left. Would not have known that deception if I had not called front desk. Although I was frustrated, I agreed to the next day service. Well, that day was today (Day 6). We were out all day and came back to the hotel exhausted. Opened the door and…..NO SERVICE. 6 days without service is a pathetic way to run a hotel. It is a practice that is highly unsanitary and just plain mean. When I called the front desk, receptionist (same one from yesterday) she told me I did not call to schedule today’s service. So now I am a liar…what a horrible experience. I am sorry I had no choice but to give this place one star. Wish it was zero.

Don't expect your room to be cleaned unless you make a special request and follow up a couple of times. Breakfast is mediocre. Very limited selections of fruit. The carpet is stained but, anymore, you can hardly complain about that. The room meets the minimum standards for a budget motel. Not what you'd expect from a Mariott. I will stay here again because there aren't many good choices anywhere anymore.