Pelham Hotel

Formal Complaint and Refund Request – Pelham Hotel I arrived at the hotel at around 10:00 PM after a five-hour drive, needing a few hours of sleep before an early start for work at 5:30 AM. Unfortunately, my experience was extremely disappointing and unacceptable. Soon after checking in, I discovered that extremely loud music was coming from the floor below. When I approached the reception, I was told that the hotel only has two floors and that the first floor functions as a pub and disco on Friday nights. I requested to change my room to avoid the disturbance, but I was told this was not possible. Despite my efforts to tolerate the noise, it only became louder and made it impossible to sleep. I returned to the reception around 1:00 AM to express my concerns again, but no solution was offered. Feeling helpless and exhausted, I decided to leave the hotel and sleep in my car. This experience left me cold, sleep-deprived, and extremely unwell for work the following day. This level of discomfort and lack of basic hospitality is unacceptable. Guests should be informed at the time of booking that loud music and disturbances are expected on certain nights. Had I known this in advance, I would never have booked the hotel. I respectfully request a full refund for this night’s stay, as the hotel failed to provide the basic service of a peaceful environment for rest.

After reading reviews we were apprehensive about our stay. However the hotel room was clean and tidy. It was a good size with a decent wardrobe. The bathroom was lovely and looked like it might have been refurbished recently. The carpet through the hotel also looked brand new. It is above a pub so there is some noise but it isn’t too bad. As we were here for work it was just what we needed. The staff checking in were lovely and helpful. Would definitely stay again as we had no issues.

Recently stayed at this property, the room had not been cleaned previous to our arrival. There was stains on furniture, toilet hadnt been cleaned, used towel on the floor. Complained through our booking platform and hotel refused to do anything about it. Disgusting room and disgusting service.

Not bad. Free parking. Attached shower and toilet with hot water. Heating was good. Need to improve the bed and pillows. Winter price £41 is good price for a double size room.

The hotel was clean as was the room Reasonable on suite with enough towels Bar is large and well stocked but no food available other than bar snacks That extends to no evening catering or breakfast facilities This is a hotel for workers who just need a comfortable stay with no bells or whistles Tea available in room with kettle Very close to my work location which was excellent but would not recommend for a weekend away Overall value for money is good just don’t expect too much Staff very friendly although did not volunteer or mention WiFi which is available

Over night stay We stayed in room 5 the room suze was good bathroom was nice but the floor was dusty. The bed was comfortable but could have done with 2 pillows. The skirting under the window was very dusty as was the top of the headboard on the bed. There was no mattress protector. The price was good it was comfortable could just have done with a bit more tlc from housekeepers the staff in the bar and on reception were nice and friendly