Park Hotel

Very bad experience receptionist was really rude she didn’t have clue what she was doing room was cold no heating bathroom wasn’t clean

WORST HOTEL EVER On arrival we were told that we will be accommodated to the 'sister hotel' on a different location as they were fully booked. Check in was absolutely chaotic. Sister hotel was brittania, which is known to be the worst hotel in the UK. We had the WORST night ever! The springs in the mattress were poking out, the room was in a loft on the top floor. We had two kids with us who kept on crying because the beds were actually hurting their backs. We asked the hotel for pillows when we arrived at 4pm and were promised that we will get them in the room when we come back. When we came to sleep there were no pillows, the ones in the room were more like pillow covers with no filling at all! Broken chair kept inside the room which was a hazard for my toddler! It nearly fell on him, thankfully I caught it in time. My husband kept insisting at the reception that we need pillows and he point blank refused. in the end we piled up towels to keep under our heads! The worst night we have ever spent in a hotel! NEVER EVER BOOK WITH THEM!

I had an excellent stay at the Park Hotel in Ilford, conveniently located near Valentine Park. The staff was incredibly friendly and always ready to assist. The 24/7 help desk provided peace of mind, and the hotel’s security made me feel safe throughout my visit. The rooms were affordable, offering great value for money. I highly recommend this hotel to all my friends and would definitely stay again!