Wag Hill Lodge & Spa

I would definitely recommend this hotel to anyone. The Cottage with plunge pool had an excellent view of lake Victoria and was tastefully decorated. For a tall person( 5'10) ,I must say there beds are quite spacious and comfortable. The hotel is surrounded by nature and makes for a quiet , chilled out spot. The waterbuck restaurant as well as the zebra lounge have a perfect view of the lake . Food was tasty as well. Staff were polite, pleasant and helpful. I would only recommend they add variety to the breakfast menu but other than that Waghill is an excellent hotel . You get bang for your buck

They have a good customer service, we were warmly welcomed,,the rooms and the surroundings are very nice keeping the guests comfortable all the time.I enjoyed watching and feeding the animals found in their zoo. It is a wonderful place for relaxation😊

the manager was so distracted when ever we needed his attention . the property is amazing far from the city but amazing is you want quite after a long vacation ., no liquor or pork property is muslim ran that we did not know so bring your liquor if you want it., lots of children perfect for family

Obwohl auf Knieverletzung hingewiesen wurde, war das Zimmer in der nahezu leerstehenden Anlage fast 1km von der Rezeption entfernt. Bei nächtlicher Ankunft beleuchtete der begleitende Massai den Weg mit seinem Handy notdürftig. Nach Starkregen am Nachmittag war der mit Steinplatten ausgelegte Weg stellenweise sehr glitschig. Internet vor Ort wäre sicher gut gewesen, allerdings fehlte dazu der an der Rezeption am Morgen auf Nachfrage leider auch nicht erhältliche Voucher. Somit war keine Kommunikation mit einem mitreisenden Bekannten möglich. Das Moskitonetz war deutlich zu klein für das Bett. Sehr muffiger Geruch in dem schlecht gelüfteten Zimmer, das auch um Mitternacht noch ca. 26°C hatte. Insgesamt wurde der schlechte Eindruck abgerundet durch ein unfreundliches Telefonat mit der nie persönlich in Erscheinung getretenen Betreiberin. Schade. Das Ferienressort liegt sehr schön am See. Als Hotel eher nicht geeignet.

No, no no, and again, no. For the price, we literally just sat in the dark from 6pm to 10 pm and went to bed. The food was fine, the rooms were fine and view/location were beautiful. But the infrastructure is falling apart (a *huge* tree branch laden with about 15 potted plants cracked and fell 3 metres from where we were standing - for no reason but age - we would have been severely injured should any of us be standing underneath). The power went out - that's not unusual - but there's no generator, no solar lights (eco lodge?) and not even a candle or lantern to get us back to our tent. The best part of the place was one person - the waiter - who moved heaven and earth to try to deal with the constant calamities - but where were the manager / reception? We tried to call them several times (no electricity means no wifi, by the way); we tried to call reception - she had gone home. Tried to call the manager - he *hung up the phone* on the waiter twice. Clearly didn't care at all. We were told on check-in that Agoda (our booking agent) was taking the money and not paying the property; and what were we going to do about that - we should have left then. Even, when seeing the horrid state of the road, all washed out in places, and quite dangerous - we should have turned around then. This place has lost whatever glow it once had. A final note? No eco centre should host a sad zoo with a few mal-treated 'local' animals like lions, zebra and camels (???). Heartbreaking and so so so sad for those animals.

We have enjoyed alot, gained the best experience ever with astonishing moments, top of the notch. Waghill is really a place to be, finest accommodation, best meals ever and so much more we have enjoyed in the Christmas packages like Hiking, Boat riding, Camel ride, Horse riding, zoo visiting and animal feeling. The experience will live forever in my family.