The Mountain Courtyard Thekkady

I had a pleasant experience staying at this hotel. The reception team and staff were kind and helpful such like Mr. Mohammed Harith (house keeping) throughout my stay. The resort’s location was also quite convenient and attractive except the road lead to the hotel was a bit dangerous. Furthermore, I was disappointed to find that the room had an unpleasant odor upon arrival, and the bed sheets were stained and appeared yellowed, likely due to frequent use and insufficient maintenance. The gym being found in very dirty, limit, and very poor equipments which it’s not useful. The restaurant is in old condition. This aspect detracted from an otherwise positive experience.

This hotel is a little out of town, but is located in a beautiful forest environment. Arrival is smooth and a staff member escorts you to your room, to point out amenities and let you know about timings and activities here. My room was beautifully appointed, spacious with a glorious balcony and view. The lunch and dinner restaurant is very good - great service and good food. Staff are very professional and super-friendly. My room had a good bathroom, shower and bed. I had a very early start one morning and they were able to bring me some packed breakfast without any fuss at all. I went ***** to the cooking demonstration and really enjoyed that. Thank you to all here.

We had a one night stay at the resort very recently. Everything was fine and perfect till the last minute. Because we gave our car's key to them for vallet parking at the time of check in. We went to our room after that and enjoyed the sightseeing as they have very vast area filled with greenery and also they have arranged a cultural activity for their clients as well. The food was good, The accomodation and the cordiality were top notch. But when we checked out with marking the tick in "excellent " column in their feedback form started the disappointment that we never felt as a guest in any resort we enjoyed the staycation. At the check out time we asked our car key which we gave them the day before. At the beginning they are trying to make lame excuses that they have given us the key back and check our bags etc,. We waited there for 2 hrs and finally gave our key back which was taken by some other guest mistakenly. We are not making comments about whose irresponsible nature made all these. But please be more mindful atleast in the future. Everything was good until the last minute and that last minute chaos dim all the good things you did. Thank you