Vieraskäyttäjä
19. maaliskuuta 2025
This resort is a disaster. Everything is blamed on the guest—no ventilation in the room? Your fault. No towels? Your fault. I had to call reception for even the most basic necessities. Housekeeping was terrible—no fresh cups, towels, or toiletries. Some cups they finally gave us were dirty and chipped. I got so frustrated that I ended up washing them myself. The worst part? The reservation team. I booked a Premium Presidential Suite with a balcony, only to find it blocked by another building. When I raised this with Ms. Deepa from reservations, she screamed at us, called us liars, and refused to help. Completely unprofessional. The food? Terrible. My entire family got sick from the low-quality meals. The pool? Unusable. It looked like it hadn’t been cleaned in ages—the water wasn’t even clear. And somehow, this place is rated 5 stars? Avoid at all costs. You’ll get far better options for the same price.
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