Owu Crown Hotels

Customer service doesn’t exist in this place. Poor service. Also my room was entered even with me placing the do not disturb sign. My gut instinct told me to carry my valuables with me instead of leaving it In the hotel. Only some little cash was missing from my room. Honest review take this how you want

I lodge at the hotel to celebrate a wedding at an event centre nearby, the staffs are very cautious and welcoming. Their rooms are clean but the corridors are very dirty and dusty. There was so much noise from the poolside bar in the evening. We tried to use the swimming pool once and we were disappointed at the amount of groups of young people who were not applying decorum and were jumping in the pool whom I don’t think were lodgers. They forced us out of the pool because they were not mindful or considerate of other people in the pool. The hotel is full of youths loitering around. I think this need to be control in order to reinstate the standard of the hotel. Their breakfast was also another disaster with little or no choice. The staffs were vey hard working and respectful with good customer service, the management need to apply more stringent rules to prevent youths from disturbing the lodgers. They are also all in the bar areas which prevent lodgers from actually sitting and having a quiet time. On my last night in the hotel, I could not sleep because the adjacent room to mine were making so much noise and due to the rooms having partitioning door, the noice was literally like it’s coming from my room, Overall customer service is 10 and everything else is zero. The carpets on the fourth floor was very dirty and smelling because their is leak when it rained. The carpets should be stripped off the corridors and they need to put airfreshner.

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