Pickalbatros Jungle Aqua Park - Neverland Hurghada

Great resort not far from the airport where there is plenty to do for people for kids of all ages. Thrill seeking water rides, splash parks, foam parties, stacks of pools and sundowners, fitness activities, gym and sauna plus feast of food choices and drinks on tap. Great service from the staff there and a really fantastic holiday!

Отель супер, очень большая территория, классные горки, много бассейнов, аттракционы супер, картинг понравился. Еда хорошая, большой и разнообразный выбор по блюдам (много мяса, была красная рыба, креветки, отличное ризотто, пицца не плохая) Слишком много людей, но на бассейнах довольно приватно. Мне не нравится, что постельное белье в пятнах и катышках, считаю это ужасным. Полотенца тоже были в пятнах. Для меня это минус. Мы заранее уточнили можно ли остаться в отеле после сдачи номера (после 12:00) нам сказали что нет проблем и можно оставаться, но в день чекаута на ресепшен сотрудник настоятельно хотел забрать карты для полотенец и говорил что все уезжайте. Но в конечном итоге мы смогли остаться и уехали вечером, когда приехал трансфер за нами

During our family trip to Jungle Aqua Park, we were thrilled by the idea of staying in a resort that promised fun, relaxation, and plenty of activities with its all-inclusive offerings. Sadly, while there were some bright spots, much of our experience left us feeling frustrated, and at times, even scammed by the way things were structured. The Good - The facilities themselves are well-maintained and visually appealing. The pools and theme park rides, when open, provided excellent entertainment for both adults and kids. - The variety of pools and slides seemed promising on paper, and when operational, they delivered an exciting experience. The Not-So-Good 1. Questionable All-Inclusive Facilities & Timings The biggest disappointment of our stay was the deliberate clash in operating times for different amenities. For instance, dinner ended abruptly at 8:30 PM, but the popcorn, doughnut, and candyfloss stalls at the theme park (especially appealing to kids) shut down only half an hour later at 9 PM. This left us scrambling to enjoy everything in the tiny time-slots available and made it nearly impossible to take full advantage of what's included. Even more frustratingly, theme park rides for adults were bizarrely restricted, with only one ride open per night as a rule. This limited options and left us wondering why the resort would restrict its own attractions. 2. Artificially Prolonged Queues Breakfast became a daily test of patience. The focus on one egg station for omelets—not even offering options like scrambled or fried eggs—created unnecessarily long lines. It often felt like the resort intentionally used these extended wait times to waste your morning, essentially cutting into the time you could use for exploring the resort’s facilities. Not ideal when you're already struggling to balance overlapping schedules! 3. Staff Attitude & Service Another major letdown was the attitude of many staff members. We found them to be unfriendly, unhelpful, and sometimes even outright rude. When raising questions or trying to understand how things worked, we were made to feel like an inconvenience rather than welcome guests. Customer service is key in any resort, and unfortunately, Jungle Aqua Park missed the mark on this front. - Better alignment of operating times across the resort to allow guests to enjoy all-inclusive perks without a rushed experience. - More consistent opening of adult rides so guests can maximize their enjoyment of the waterpark. - Breakfast options should be expanded beyond omelets to reduce queue times and provide more variety. - Training the staff to prioritize customer service and handle guest inquiries more politely would greatly enhance the guest experience. While Jungle Aqua Park showed flashes of potential in terms of its facilities, the inefficiencies and poor management of schedules made it difficult to fully enjoy what was offered. What should have been a stress-free, family-friendly vacation often turned into a logistical challenge, filled with avoidable friction and unnecessary waiting. With improvements in scheduling, staff attitude, and a more guest-centered approach, this resort could truly shine. However, as it stands now, I would hesitate to recommend it, especially for families looking for a relaxing time.