Cleopatra Luxury Resort Makadi Bay

酒店位置有點遠，但好在設施很新，各方面都挺齊全，完全不用怎麼出酒店， 食物很好， 雖然在入住的時候除了一點小插曲，酒店還是解決了。 特別感謝攜程的工作人員， 一直盡心盡力的幫我來聯繫解決問題， 總的來説還是一段很愉快的旅行。

I will start by saying that I do not recommend this hotel as a 5 star establishment, I have no idea how they have achieved this rating. It is certainly not luxury. The setting is very nice, it is really big, the pools are nice, the beach is nice the bay is nice but that is where it ends. The food is poor and certainly well below 5 star standards. The buffet food is bland and tasteless. I am not sure what happened in the second week as everything was very salty and almost inedible. The entertainment is bad, I am not sure what else to say about it. We saw a terrible singer on a couple of nights and the rest was the animation team basically providing entertainment that I would say was aimed at children. Again I would expect a lot more from a 5 star establishment. The service was at best hit and miss, even when waiters were tipped, we managed to sit in the pool bar, (particular bad) for an hour and a half and only managed 2 drinks and were waiting to be served for a 3rd but then eventually left, it was not particularly busy either. Additionally some staff can generally be quite rude particularly in the day time at the pool bar. Again we sat upstairs in the bar and were ignored by the waiters despite given them a tip, this is not 5 star service and is poor. You are best off going to the bar yourself and getting your drinks, which is fine in a 3 star hotel, but this is supposed to be 5 star with the associated service. We were also surprised to be told that the Vista Marie pub closes and stops serving at 12am, when it says in the literature that it closes at 1am. I don’t want to far all the staff with the same brush as there were a couple of waiters that were very good, but in general, the service was poor. All of the above aside, even when you do get drinks, I am not convinced of the alcohol content, you could simply drink all day here with no alcohol effect at all. Whilst the pools were nice and the lifeguards were great and helpful, you will be pestered all day by people using seriously hard sales techniques to sell you trips and spa treatments / massages and you have to be rude to get rid of them, I am not a rude person and expect once I have politely declined something 3 times for them to get the message, but not here. We did discover later in the stay you can ask for a red flag to display so they don’t pester you, but found that was not effective. Again, I am not sure if this is unique to Egypt as we have not experienced this anywhere else, but not something I enjoy. The worst was the photo guy who conned my niece into us having a family photo shoot and lied about what we would get and then tried to charge us 680 euros for the photos and when we said no obviously reduced the price as is standard practice in Egypt however when we told him we didn’t want them harassed us constantly. All in all, if you are booking a 2/3 star hotel you would most likely be happy here, but 5 star really is seriously pushing it hard. I have recently returned

Wir hatten einen traumhaften Aufenthalt. Es gab nichts zu bemängeln. Wir wurden überaus freundlich empfangen. Der erste Eindruck vom Hotel bei Anreise, war überwältigend. Wir hatten ein Zimmer im Beach Resort. Die Sauberkeit des gesamten Hotels, Ausstattung unseres Zimmers, Auswahl des Essens und Getränke in allen Restaurants, die gesamte Atmosphäre, der Service und die Freundlichkeit des gesamten Personals waren unübertroffen großartig. Es mussten keine Liegen reserviert werden, es waren ausreichend, inklusive Sonnenschirm vorhanden, bequem und sauber. Das Personal für Handtücher und Getränke am Pool war immer zügig und sehr zuvorkommend, ebenso wie im Restaurant Waterfront, in dem wir hauptsächlich gegessen haben. Auch die medizinische Versorgung, welche wir haben in Anspruch nehmen müssen, war einwandfrei.