Sunrise Garden Beach Resort

The staffs at the hotel and their hospitality was incredible. The facilities were super clean and there was lot of hard work from the staff to clean and monitor it. There were lot of fishes if you are snorkelling. I stayed in Block 8 and moved to block 4. Block 8 was very modern and nice however the water pressure seemed low in top floor and there was some smell from bathroom drain. The cleaner Mohamed in Block 8 is amazing chap, he kept the place sparkling clean. I have to appreciate the chefs and waiters for offering a great dining experience along with a safe and delicious food. The security is top notch. Thanks a lot for the great service. People are friendly and offer a great service, so I highly recommend it. The snorkel kit at the resort is of great quality. You get everything you need in the resort as there are lot of shops and activities inside. There are tip boxes in resturants and for cleaners we can tip per service. I was not sure how to tip security / receptionists a tip etiquitte policy or notes from hotel will also be good. Thanks sunrise team.

It needs more improvement in terms of their reservation team back office team. Once you booked your room you done they will never respond to you either by phone or email. Awesome amenities vibes … No fresh jus

Just spent 2 weeks at the sunrise garden beach resort. Have to say it was 1 of the best overall hotel experiences I have had. Rooms although a little dated were kept immaculately clean by our friendly house keeper. The bars were very good only downside was there was no premium option for spirits. Main restaurant was buffet type and food was very good, and we always found something nice to eat. There are also snack bars around the hotel grounds with a very nice choice of snacks. The on site restaurants that you have to book are excellent. The Mexican and the Mongolian were my favourite where the food was first class. The hotel and grounds were kept immaculately clean and the staff were all very friendly and helpful. The night time entertainment was sometimes a bit disappointing, but they have to be entertaining different types of people. All in I would definitely recommend this hotel and would definitely come back.

L’hôtel est propre, le personnel est très sympathique, les repas sont variés et de bonne qualité. L’hôtel est grand , ce qui permet de changer de piscine ou d’aller à la plage …. Il y a une partie dédiée aux toboggans aquatiques avec bouée . Tout est très sécurisé. Le ménage est fait chaque jour et bien fait ! Mention spéciale à Tarek qui m’a fait un joli gâteau en serviettes le jour de mon anniversaire. Nous recommandons vivement cet hôtel qui est parfait à tout âge !

This is the fourth time at sunrise Garden beach and won’t be returning. Room was lovely and kept cleaned and stocked up with drink’s everyday. The food was not so good, the main restaurant was awful, tables not cleaned and food was cold and either over cooked or raw. When it was fish night in main restaurant my husband had fish lasagna and he couldn’t cut it to eat. It was like leather and even the manager of restaurant couldn’t cut it.. We went to the Spanish and we was all sick after eating it. Nuggets for kids where like rocks and couldn’t eat them. Best food we eat in the 2 weeks we was there was the Mexican. Entertainment was dreadful even our 5 year old said it was boring and didn’t want to sit and watch it. Nearly every night dance shows. We was sometimes in our room by 21.00 and that ain’t what we usually do while on holiday. Entertainment team are rude and spend more time on there mobiles than engaging with guest. Spoke to one of the boys named Jimmy about the shows etc and he said that the management of the entertainment team are no good and a waste of time talking to them. Spoke to some guy from top team about shows and he took no notice of what we said and laughed (very rude) While shows where on the entertainment team walked round to try and get people clapping instead they got up and walked out. Pool staff are excellent and the one by the kids pool was really good with the kids. Gardeners are lovely and spoke more to you than entertainment team. The previous years we have been to this hotel we have never wanted to go home but this time I couldn’t wait to get home. I spoke to guest relations but I got the impression she wasn’t really bothered. Said she’d make sure our food was good, what a joke that was. Usually I don’t want to come home but couldn’t wait to get on that plane. Would be a lovely hotel again if they had a decent entertainment team and the food was the standard we had on previous years.

Staying at the neighbouring resort - Mamlouk Palace Resort, which is fantastic, but some of the facilities at the Garden Beach are better - Sport Bar and Water slides. Youseff, in the Sport Bar, is very welcoming and attentive. He knew our drinks after one day ! Selection of food is great and entertainment good. Hotel is great position for shops.