Eagles Downtown Zahabia Resort & Aqua Park

Lovely hotel ,3 pools …pool with slides, Kids pool and then another family area with pool. We had to move rooms as we had no hot water … but they moved us no problem. The outside areas are lovely … bars around the pools … the only suggestion would be to have nibbles and also ice has to be available … the beach bar no ice at all again this is a no brainer. The food needs overhauling by a chef … hot food generally not hot enough. No chips for kids .. no burgers … the menu needs changing and the cooks need training from a chef The quality of the food needs a lot of improvement… many guests not happy one said it was a culinary catastrophe, a lot started eating out. When you get there you are given a coloured wrist band and the staff will see you are a new arrival. I saw new arrival guests get approached by on site staff selling , massages,nail and beauty makeovers,trips,and ice creams … as many as 5 approaches in 10 minutes. In 5* hotels these people are at stations around the hotel and when guests are ready they go to these stations .. they don’t get hounded …the massage guy approached me 3-4 times a day. Some of the trips need vetting The service was ok and all the staff was friendly … the animation team need new outfits .. I couldn’t really see what they did to be fair .. no games to get people involved. Overall it was a nice stay .. but there is a lot to work on .. I hope they will see this honest review and make changes … it could be a 4-5* but it will only be a 3* if they don’t make changes

房間設施特別老舊，電話門鎖好像快壞了，海灘是要走一段路才到的，因為有兩個門打車經常打不到靠近房間的門，拎行李箱走整個酒店累死。前台和酒吧對中國人區別對待。 在這裏無論是漫遊還是當地卡都幾乎沒信號，失聯。 wifi也很慢很慢，經常斷開，在大堂也很慢。 出差標準都達不到，大家自己斟酌吧

nice ！