Comfort Suites Huntsville MidCity District at Research Park

I have stayed at this hotel approximately 12 times over the past 18 months and it has been steadily going downhill. I had to check-in late due to the pillowcases not being ready. Once I got to the room the refrigerator was not working. As I was in the restroom a random stranger walked in my room because the receptionist gave them a key to my room. Later that afternoon the ceiling began to leak. I have emailed the manager about my stay but have not heard back from them.

WHAT WAS NOT LIKED ABOUT THE PROPERTY: Unhealthy conditions unatonable comfort. 1. Facility needs overall renovations. 2. Toilet flushometer continually flushing(i.e. every 5 to 10 minutes.) 3. Mold and mildew in both assigned bathrooms(i.e. 104 and 101) 4. Bulbs missing from desk lamps. 5. Water from the room directly above leaking into bathroom whenever a shower was taken. 6. Torn bed sheet(at the foot of bed in room 104). 7. Missing iron/board in room 101. 8. Lack of sufficiently appointed towels. 9. Room window poorly installed. Sealant from the original window still visible. Hence, worm crawling on the wall prior to new room assignment. 10. Need for proper signage. During breakfast, I received a phone call. I stepped outside for privacy while speak about business. There was no sign that the door, in the dining area, was not functioning properly and should not have been opened. 11. T.V. in both rooms were not easily connected. 12. The 'TELL TALE OF THE ENTIRE SITUATION': In the corridor, nearest 104, the drop ceiling tiles had been removed. A bucket was catching water............... Can you imagine. Personnel were overly professional and courteous! We were not belligerent. On balance, the personnel were exceptionally responsive to our concerns. Going forward, I would not in good conscious recommend your hotel to anyone, even an enemy.

I called before the stay to ensure our late check in was okay. I was told it would be, a note was added to our booking. I arrived with sleeping kids in the car and the room I was charged for was full. I had to find a new hotel in the middle of the night.