Extended Stay America Suites - Huntsville - US Space and Rocket Center

Great customer service I had an amazing stay and this hotel has amazing customer service. The bed was great as well and made it easier to get the rest needed after driving for several hours.

My time at the Extended Stay America in Huntsville, AL- US Space and Rocket Center was nothing less than a nightmare. It was my last resort due to high demand around the time that I visited. Went for a conference for work, and I stayed a total of three nights. As soon as I walked into my room, I was assaulted with the smell of strong cologne. I didn’t think anything of it, but it’s important to note for this review. I didn’t mind it because the room looked clean, bed was made, kitchen was clean, refrigerator was clean, although, the plate in the microwave was missing. Didn’t care too much about that, since I didn’t have food I needed to re-heat, so I didn’t say anything to the FD. Bring flip flops or sandals because the floor had not been mopped. It was swept, but I could tell it had not been mopped in a while. The soap in the bathroom must haven’t been as old as the building. When I tried washing my hands in the bathroom, it felt like hard plastic. I ran it under hot water to “activate it” which worked. Grab-and-go breakfast was sad, they have coffee, tea, instant grits and oatmeal. To be fair, I may have gone downstairs late and maybe they were out of the granola. Breakfast is between 6 am and 9 am, I went around 8 am. The furniture was in really bad shape and the drawers were dirty. The presence of shady individuals made me feel like I was in a seedy back alley and not a lodging establishment. On the second day I left to explore, I was gone for about two hours or so. When I came back, I was ambushed with the smell of strong cologne again. Only this time the bed wasn’t made. Which triggered me to check everything. I turned on all of the lights, checked under the bed, all nooks and crannies, everything was fine, but I could not wrap my head around why someone was in my room. They didn’t pull trash, bed wasn’t made, the plate in the microwave wasn’t replaced. So why the need to enter my room? The next day, which was check-out day, after taking a shower, I pull the curtain open, to find a message in my mirror. (Pictured) So, I turn the hot water on in the shower, and waited to see if I could make out the message clearer, it read “You are beautiful, 4eva and always.” As a solo woman traveler, I felt unsafe and violated. The nerve of someone coming into my room without consent and the audacity to leave me a message is inappropriate and appalling. Beware of reviews claiming this so called lodging establishment is anything more than one star. I would rate it negative stars if I could. I travel a lot for work and leisure, and I have never thought about setting up a camera in my hotel room, until this stay. When I checked out, the lady at the front desk didn’t even ask how my stay was. Which I am not use to, plus I would have laid it out. Could it be that she is well aware of this disgusting place? To Management: save your canned response, I will not stay in that hellhole any Extended Stay every again. EVER!

The staff was awesome had a issues with my reservation and the manager Angela Ray was so kind in assisting me with it the room are nice it had a full kitchen with dishes omg . I highly recommend coming here.