Huntsville Marriott at the Space & Rocket Center

Good location for Space camp and US Space and rocket center!

Good room

Not up to Marriott standards. All around a rather dirty hotel and service is very lacking. I requested a high floor, they put in their notes "not a high floor". For cleanliness and thoroughness, they completely failed. Their was dried urine on the toilet seat and a hole in the bed sheets. Finger prints on all over the door handles. Hair on the floor. The elevators are covered in dirty smudges. I asked at 5pm for the room to be cleaned again. Returned at 11pm and nothing had been done. Manager said that he would go ahead and downgrade my room type, give me a lower floor, and give me a whole 30% discount for the trouble of giving me a room of urine and torn sheets, lying about getting the room cleaned again, and forcing a room change at 11:30pm. Very considerate. Save your money and sanity and book a reputable, clean hotel or bring your own bathroom cleaning supplies.

Well, once again this hotel disappoints in every way. I’ve been staying here since the 80‘s. Back then into the 90‘s it was the best place to stay in Huntsville. I’ve stayed away after my last experience here 3 years ago and had hoped that after the bissige before that were utter failures from 2020-2023 Marriott would have addressed the issues. Alas, they have not. Upon check in, the hotel staff LIED TO MY FACE making excuses why they gave away my room. When they told me they were putting me in the cabana rooms (sounds nice, but trust me this part of the hotel hasn’t been that since the 90‘s, despite the cheap renovation this hotel underwent a few years ago ago) I told them I specifically booked the tower rocket view with balcony room they proceeded to tell me that I had not and that there was nothing on the reservation for that. Funny enough, I pulled up my Marriott Bonvoy app and there the details of exactly that were there. I turned my phone to the RUDE and LYING desk clerk (the customer service st the hotel is abysmal still) and she said „oh I see that now.“ WOW. Then I politely told her I’ve been staying at this hotel since the 80‘s and am familiar with the property and the cabana rooms are unacceptable due to the noisy AC units and the room I paid for was more expensive in the tower with a balcony looking at the Space and Rocket Center for my kids so this was a huge downgrade plus we’d get terrible sleep due to the AC units in the rooms in that building. She then tried to sell me on the renovation. „Have you been here since our renovation?“ i politely responded „yes, Many times“ while in in my head thinking the cheap, tacky renovation done was little more than new carpet, paint and cheap beds and furniture. The hallways still smell of 1980 humid Huntsville - so much so they have air purifiers in them to try and mask it. They’ve recently painted the brown exterior brick the hotel is made of with black and white paint - it now looks like a convicts’s uniform black and white striped. The money spent on „renovating“ this hotel hasn’t been put in the right places. The window sills in the common areas in the cabana building are bubbling with the humidity of the past 40 years and are about the same as when I came as a kid through here for Space Camp. Dust and all. Marriott - this hotel needs a total reno or knockdown/rebuild to embrace being in Rocket City with the Space and Rocket Center next door. Embrace the theme - make the hotel Space centric. Between the thousands of families a year who come through here for Space Camp, Redstone Arsenal, FBI, NASA and commercial business you could have a year round stream of customers if you’d make this place an attraction hotel, rather than the sad painted over interior snd exterior and linoleum floored rooms you have done. Graduate Hotels has their finger on the pulse of what to do when you have a unique location. You are losing business at this hotel because of the level of customer service and w

Mold on the bathroom wall and room smelled swampy. Front desk apologized, but didn’t seem to care very much. However, breakfast was ok, although coffee was lukewarm.

This hotel seems vastly understaffed for the amount of people who come through it, especially on Saturday nights, and Thursday nights when families are dropping off their kids for cspace camp or picking them up. We certainly have this experience. Front desk staff was basically nonexistent. Staff in the dining room was so overwhelmed. People were getting up getting their own coffee, leaving money on the table before their bills were actually presented to them and the light. The only aspect of this hotel that seemed well staffed with the housekeeping, who were knocking on our door at 9 AM despite us having our do not disturb sign out and check out not being until noon. We’re in Huntsville a couple times a year, usually for the cspace camp activities, but will not stay here again.