Island Beach House

Booked 2 rooms. A lot of problems with rooms, such as, 1. No soap and other cleaning supplies. Had to ask to provide them. 2 No TV channel because subscription was not renewed 3. No hot water. Technician couldn't fix it. 4. Phone service to call reception was not working. Everytime we had to go physically down to tell them face-to-face which wax frustrating and disgusting. 4. Bed side light was burnt out. When they replaced with a new bulb still it was not working because the line was not working. Until we left, it was like that. 5. Bedsheet was torn off 6. Bathroom floor was flooded with water after taking shower. Had to complain to clean it. Drain line was clogged. 7. Sink was same. Water is always clogged. 8. The girl in the front desk always busy over the cell phone without giving us any atte time to solve our problems. 9. Sometimes we couldn't find the girl in the desk because she was busy talking to some guy in the lobby sitting beside him. 10. AC was not working. Remote was not working. They fixed it but after a while I couldn't control AC with the remote. Had to take out the batteries and insert again to make the remote control function again. Invented this technique and used it many times as you know it was really troublesome to go to reception physically 11. Room size, bathroom size, toilet size were very small. Hardly we could move in the room. 12. The location was so bad because it is next to water sports club,, a very busy area, all the time a lot of traffic is moving so the place is really noisy. Overall this is not a hotel for North American or European traveller's as the staff said all local traveller's don't complain or they complain less or don't care that much. Maldives is a country where they charge a lot more than what they charge to locals. This hotel shouldn't be listed under Trip.com.

I give this hotel experience 2 stars as they attempted to rectify the issues with the hotel. Overall, it is massively overpriced for what it is. I'm guessing most folks who stay here do so because they are diving with the various dive operations located very close by. They were a no-show for my airport pick up, the room was small, there was a musty, stale smell when I entered it (and remained, through my stay), the bathroom door would not close and was a (literal) wrestle to open, with a good chance of the (glass) door shattering on me considering the effort it took to open the door, there was a cockroach in my room, and the flush in the bathroom stopped working two nights before I left. I was busy diving and didn't really plan to take on the responsibility for maintaining a property that I am paying to use, so I didn't have the time to raise all of these issues with the hotel until the flush stopped working, at which point the lady at the front office asks me why I didn't. I responded saying it is the responsibility of the hotel to ensure their rooms are in the condition they need to be so that they may deliver what they have committed to, and that it isn't my job to come in as a guest to maintain their rooms and wait in the room while an outside contractor is doing maintenance work, unless they are paying for my stay. This idea seemed a bit lost on her. I may stay here again IF I am diving with DC Maldives and IF Starry Inn next door isn't available, but not if I have another option.