Hôtel Eliova le Chaix

Vacances en famille au ski Service très décevant. Chambre prête a 17h30 au lieu de 16h Restaurant une catastrophe J’ai été malade tt la nuit. Toujours à aller au devant du personnel

Short summer stay for L’Etape. Lovely hotel at the northern end of Alpe d’Huez. Quite basic rooms with no tea/coffee in the room and clearly aimed at the ski season as the bar and restaurant were not open in July when we visited. Staff are very friendly and breakfast was good quality and varied options. There are only a few parking spaces outside the hotel but plenty of free parking on the street and other parts of town. Lovely town with real character and friendly people in shops and restaurants, of which there were plenty to choose from.

Benji made the holiday a wonderful experience. Very attentive, helpful, and a talented musician. The position of the hotel is great with a 50m walk to the slopes. The restaurant gives arguably the best views in AD. Hotel rooms are clean, with a nice balcony and mountain views. Different menu every night, and although there is only one choice of food. It was always good quality. Mathi on reception was very helpful.

We stayed at Le Chaix as a family of six for a week. We booked through Crystal Ski. The hotel reception left a bit to be desired, but you dont spend much time there. We were too early to check in, so we left our bags in the luggage room and went to collect our skies and have a look around. Three twin rooms for the six of us, all of which were on the third floor with huge balconies overlooking the slopes. The rooms appear to have recently been refurbished with plenty of storage and a separate shower room and toilet. Very comfortable. Dinner varied each night, and sometimes there was a children's option. The food was OK, always plentiful. Sadly no free drinks, only water. Breakfast was a buffet - the pancake station being a huge hit! The staff at the hotel were fabulous - Benji and the lady with the curly black hair (sorry we didn't get your name)! made our holiday really special. The hotel is located right on the slopes - you literally walk across the road to the nursery slope. Perfect location. The location was really quiet. We all agreed that we'd return 👍

Le seul point positif est la situation de l'hôtel à côté des pistes. La chambre était correcte. Mais le plus scandaleux, c'est le soi-disant dîner : portions misérables, mauvaise qualité. Les clients, en majorité des Anglais, n'ont absolument aucun comportement et assiègent l'hôtel - très désagréable pour les autres clients. Toutefois, le service au restaurant est très aimable.

Stayed here through a Crystal ski package as a group of 12. Very poor: The evening meal food was atrocious on the whole, stone cold or lukewarm. Not big portion sizes. Food not cooked on the premises but they even made a poor job of heating it up! Apparently the chef just didn’t care (that from one of his colleagues!) The bar and lounge was only open from 7-9 while restaurant in use although after complaining a lot they extended it to 10pm. As a group we wanted somewhere to sit for our apres or to catch after dinner. There was nowhere to even buy a cuppa in the hotel. One night they locked the lounge/bar door so I couldn’t get in after I’d popped out. We arrived at 9.15pm on the first night, not delayed so Hôtel expecting us. Reception closed and rep struggled to find our room keys. Hôtel didn’t save any food for us and so the rep thrust a pizza menu in our hands and said they would reimburse us and left. Flipping nightmare to try and call through so ended up walking there at 10pm! Positives: Great location for slopes. Large twin room with plenty of storage, good bathroom and a balcony with great views. Breakfast was on the whole ok although often things not filled up. The young staff were pleasant. The reps gave us a good will payment for the debacle with the pizza/access and also a meal out at a restaurant (waiting on reimbursement) They also had some influence with the bar remaining open a little later but I doubt this will achieve a lasting change otherwise we wouldn’t have had these problems so far into the season.