Hotel la Joya

Repulsive. I heard a lot of noise yesterday from 11PM to around 4AM, loud music, banging on the walls, and people yelling. The manager proceeded to explain that those are their “hotel parties” and that they “only” throw them every Friday, Saturday, and Sunday - this HOTEL THROWS PARTIES UNTIL 4AM. Those parties can be heard very clearly throughout the entire hotel. That’s not even mentioning the rooms and the manager; the rooms smell like mold, the water ran brown, the WiFi simply doesn’t work, the AC was absolutely INFESTED with mold, the cleaners barged in on me naked, and the views from the back rooms are of slums, about 15 feet away from the windows. Furthermore, the manager Liz is beyond condescending, tried hard to deny us a refund (that we ended up having the get through ******* after reporting the Hotel as a health hazard and talking to customer service for hours). Liz, the manager, did not know I spoke Spanish, and I overheard her telling one of the staff to “get them some free food quick so we don’t have to pay their refund”. After we managed to force a refund through *******, she turned even more sour, attempting to contact ******* to attempt to give us only a partial refund. Absolute joke of a hotel. The ONE upside I can possibly come up with, is that all the staff (Except the manager) are lovely people who were absolutely willing to help.

El hotel está bien ubicado, muy básico!

Second time I've stayed here, second time I've loved it. Friendly, helpful staff; nice rooms; relatively quiet: good restaurant and easy walk to several more. It has consistent hot water and is very clean and well-maintained. Stairs required from street to lobby. Elevator available once there.

Pesima experiencia. Al llegar nos asignaron habitación errada. El inodoro con fuga, se solicitó que lo revisen e indicaron haberlo revisado, lo cual no fue cierto, el inodoro continuo con fuga y el piso del baño mojado. La alfombra de la habitación estaba mugrosa. Siendo 7.30 pm las termas de agua caliente del hotel se apagaron y no habia agua caliente, en Julio HACE FRIO en Huaraz, imposible bañarse sin agua caliente. Se tuvo que solicitar el envío de toallas en múltiples oportunidades, ya que no colocaron 3 toallas para 3 personas mas toallas de mano, sino solo 1 toalla de cuerpo.

El servicio de restaurante es pésimo, no había café, tampoco mozo disponible que te atendiera, la comida se demoraba demasiado en salir y algunos platos me lo sirvieron crudos. Él estacionamiento es limitado y tienes que dejar la llave porque no cuentan con espacio suficiente.