Upon coming back from the mountains, the staff served us hot tea and our luggage was in the room. Service was terrific! Heaters were working very well and there was an extra standalone heater so I placed it next to my bed too. The old street has many eateries, try the claypot rice along the main street next to the bubble tea and snack shops (turn left to the main street when exiting the hotel then turn right along the main street). Snacks are affordable too. Highly recommend this place to others!