Apartamentos Spa Villa Pasiega

The appartment has a stunning view of the fields. It's very quiet and clean. The large king size bed is super comfortable. ensuite jacuzzi is wonderful. However it's completely isolated from the main hotel so we need to go outdoor for breakfast, restaurant and check out. It's a bit of huzzle because it rained heavily when we checked out. It's hard to manage all luggage, bin bag and umbrella at the same time. Although the appartment room rate is much higher than Hotel Spa Villa, we had less service and amenities. For example, housekeeping was not included so we need to throw our bin bag to the collection point outdoor by ourselves. Hence the Thermal pools are much smaller than Spa villa and was more crowed than a public pool especially during weekend when there were many families and kids. All kids liked to use the adult pools rather than their kid's pool! Not value for money. We requested pack breakfast at 7am on the check out day because we had early flight. One of the staff refused and said they had to follow the restaurant time table which are 8-11am. We asked another lady, Rachel, the next day and she was very kind and helpful, she communicated with the cafe and arranged pack breakfast with egg, coffee, water and fruits for us at 7am. Rachel is wonderful and the hotel need more staff like her who offered the best customer service.

el apartamento tiene todo lo necesario tanto para prepararte la comida (vajilla, lavavajilla) sin lo ves oportuno, como para descansar (un salon comodo) y relajarte en el spa..Es la 5ta vez que vamos a pasar un par de dias, y esta vez la piscina del spa me parecio un poco sucia (como arena en el suelo) pero estoy segura de que esto mejorara pronto

Hola, en general nos ha gustado mucho el alojamiento, sobre todo la zona del spa para los niños que lo han disfrutado mucho y también la zona de bolas, aunque la sala en la que se quedan los padres está muy desangelada y sin luz....el apartamento está muy aceptable con una gran terraza, lo que menos me gustó fué el trato de la chica que nos recibió cuando legamos en recepción, casi ni nos miró a la cara, ya sé que todos podemos tener días malos y eso, pero si trabajas de cara al público por lo menos contestale algo a una niña que te ha dicho Hola 3 veces....