Vieraskäyttäjä
23. huhtikuuta 2024
This hotel was nothing as shown in the pictures. Please do not book. I stayed for 4 nights and it was the worst experience ever! 1- Check-in was stressful and felt unsafe It was all automated via whatsapp with no human contact at the other end which meant that most of the times my questions went unanswered. I was very uncomfortable sharing my ID via WhatsApp as I don’t know how long they keep guests’ information or what they do with it, but without that I couldn’t get my check in code via Whatsapp. 2- Accessibility concerns The hotel is not accessible to anyone with an illness or disability. There are no lifts. I was given a room on the top floor (5th floor) of a very old building with narrow staircase. Luckily I was able to carry my luggage without difficulty, but for anyone with a disability or injury it would be very uncomfortable if not impossible. 3- The room was nothing like what was shared on the hotel website or other booking pages. The toilet was clean but not what one would expect in a 3-star hotel. There was no hand soap or shampoo and the shower gel smelt really disgusting. I had to go out and buy hand soap and shower gel and shampoo. All the furniture in the room was sticky and gross. I had to also buy antibacterial wipes and clean anything that I was going to touch like door handles, hooks, and light switches! There was only 1 hanger behind the door and no wardrobe. 4- There were NO staff members or Reception desk at the hotel. There was a QR code on the wall to get in touch with Reception and that QR code was disabled, so there was no one I could write to ask for things. In all the 4 days that I stayed there, no one cleaned the room, removed rubbish, or replenished toilet paper. I had to go to the shops and buy toilet paper. There was no room service or restaurant attached to the hotel, so had to go further out for food. 5- The walls were so thin that one night I could hear snoring from the room next door almost all night. 6- The WIFI was unstable and most of the time I was unable to do any work in the hotel room in the evenings because the WIFI was down. 7- Cherry on top: on Thursday night, someone in the hotel thought it was a good idea to smoke illegal substance in the hotel. That triggered fire alarms and we had to evacuate the hotel at nearly 11:00 p.m. in our pyjamas. Nearly every family I spoke to out on the pavement (while the fire engine was called) was annoyed and disgusted and looking forward to leave. After we were allowed to go back in, the young people on my floor kept partying and talking loudly ALL NIGHT long. I gave up and got out of bed at 5:30. At about 7:30 in the morning, the young lady had a loud argument with one of the male companions which was also not pleasant to overhear. I also realised after the evacuation that the only way out of the room I was given was through the single narrow staircase. If there was a fire in the building and that staircase was in the burning zone, there would have be
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