WoodSpring Suites Houston Westchase

This small hotel is quite reasonable but lack’s morning coffee on the house also any kind of snacks or real food But in walking distance is a Waffle House which is an ikon And Popeyes closer bit freeway and main highway noise is kinda loud is you can open your windows for fresh air at night But you can’t get everything for a low price Weekly and monthly as low as $46 per night Not too shabby

Worst customer service ever!!!! I had an issue and was forced to live in this hotel for the month of February. The hotel is dirty and unkempt as you can see in my pictures, the hallways always smell like cigarettes and other substances. The rooms are not bad but the appliances are old and rusty. However, the WORST thing about this place is its the CUSTUMER SERVICE. After the second week I had an extreme noise problem that occurred after midnight in the adjacent room. I reported it and after a week the employees at the reception offered me to room to switch. After asking for permission at my work and having packed everything, in a rude and contemptuous manner they told me that I could not move, that the only option I had was to make the report at the time of the disturbance, and when any member of the staff go and VERIFIED that there was noisy, they would let me know if I was authorized the change or not. I informed them that there was no telephone in my room and they told me that there was one phone at the entrance to the hotel, so I can go out of my room when the noise initiated and dial 500 from there, in that way any of the staff members can go and verify it. Please don't go there, don't waste your money and time. The worse service I ever had.

Very lean ghetto environment

My room have a very strong smell of smoke .. u also can hear a loud sound from the room near u .. after one hour i couldn't stay there any longer so i asked the staff for a different room .. they say there is no more room .. so i ask for refund they also say no .. so i just have to waste my $83 for this .. !!!! And their Elevator is REALLY REALLY REALLY dirty and Smell like PEE .. !!!! When i use the restrooms there is no toilet paper i need goin down to the receptionist asking for it .. A VERY BAD EXPERIENCE.. !!!!!!

Very close to the airport and free shuttle to the airport ，delicious food in restaurant of the hotel

Made a VERY BAD CHOICE after looking at Second Room (#330) and First Room given (#425) where lots of Fruit Flies were all over the window and around the room, then after opened rusty old Refrigerator and Freezer door; a Very Foul Order came from out of it. So, went back to front Desk Clerk (Ms. April) and her offered to put us up in Second Room #330 that looked to be clean on the surface...?? But after checking things out, we found the TV did Not Work at all, the room phone did not work, the mini old rusty microwave was dirty inside and out w/food particles and grease all around glass window door. AND the bigger stove isle (of only two) had some type of white burned plastic looking stuff on it. So, after went tell front desk clerk, we going to stay one night only and would not need extra linen service; yet her charged I ($21) for it plus price reserved for a week, $366.24?? Yet due to killing roaches coming out from corners and bathroom and kitchen floor and on walls; we had to get up at 4:00 a.m. in the rain and pack up to leave from that place because us both have bad allergies. The more heating unit was run, out came more Roaches to kill?? So, next morning I went to let front desk clerk (Ms. April) know we were checking out and her said she could not give I a Refund. So asked for check-out Receipt and left establishment.