Fairfield Inn & Suites Houston Brookhollow

I didn’t receive my deposit yet More than 5 business days left 🙁

Everything was great. Breakfast is yummy. Bed is comfortable. Everything is clean. Staff is friendly. Hi Inez. We had a great stay.

Ghetto & extremely unprofessional black lady . As soon as she seen my bi racial infant child, she immediately changed and acted as if we were cousins . Please make staff diverse . Very embarrassing . Basically , I over heard her laughing with another staff member about my questions and made me very shamed to come back. Simple but very effective strategy . Hope this doesn’t ruin your experience but I at least had to be honest

New and very clean. The staff is very polite and it offers a good price value choice

We never got any housekeeping services from the hotel staff during our stay. We checked in on the 20th of February. The next day I went to the front desk to ask if we could get a housekeeper to clean our room the staff at the front desk told me it would be the next day and I said okay. The next day one of the housekeeper lady came to my room and I was still in bed sleeping and I told her can u please come back I’m still sleeping, the lady said she doesn’t speak English and I said okay. Please come back later once again. I couldn’t go back to sleep so I left the room in case she comes back to clean the room. I came back to my room 4am in the morning my room wasn’t clean and it was the same way I left it. Nobody came to take out the trash the whole time I stayed at that hotel. And me being in a suite I thought it would make a difference, but it didn’t. I had to be putting my trash in plastic bags I took from my friend house. On Sunday I went to the front desk to talk to one of the staff that was there at the time which was the 23th of February. She was very unprofessional after I told her I haven’t gotten any housekeeper since I been here, and if she can send somebody to my roof to clean it and change my sheets. She told me the have a group coming in so they’ll be busy. So I told her I pay $970 for the room I’m in so what come the group that is coming in better than me? She lied and told me she will send somebody to my room and nobody went to my room.I don’t recommend the hotel

Ms. Yolanda was a sweetheart ☺️ from the beginning. Her smile and her charisma is everything. I was a bit emotional due our rental experience while arrive after a 24 hour drive with an infant and two cars. She reassured me that everything would be okay. I am thankful to have met such a great person. The other ladies that work there were nice. Thank you for helping this family enjoy our stay. Ms. Yolanda ☺️ I am forever grateful💜🙏🏾.