La Quinta Inn by Houston Greenway Plaza Medical Area

I decided to stay at this hotel because it is in a great area of Houston and I used to live close by. My family had stayed there previously years ago and had had a great experience. I was with my son and traveling long distance and wanted to show him the neighborhood in which he was born. BIG mistake. The property is run down and extremely dirty. The staff had a lot to be desired. I called the front desk for internet info then again for late checkout and no one answered. It also seemed to me that they may have had long term customers/ tenants staying there. All the paint in the main building was chipped, the carpets were dirty, the elevator was scary! I am in the hospitality business and understand the difficulties of the industry but the disrepair of this property for its location is baffling. Also, being a part of a national chain, I am surprised that nobody is overseeing this hotel.

I travel a lot and the experience I had at the La Quinta by Wyndham at Medical area was the most terrifying experience. There were roaches everywhere in the hotel (lobby, guestroom). There were roaches in the bathtub while I was taking my shower. There were roaches at my bed side table. The hotel has a moldy smell. The carpet on all three floors were dirty, filthy, and smelly. There were molds on the ceiling in the bathroom. The elevator was very old and was not working properly. We got trapped and stuck for 15 minutes in the elevator. We called for help but no one came. My kids panic and cried. I don't know what to do to get my family out of the elevator. We waited inside the elevator for 15 minutes and the elevator started to move again. The lock to the bedroom always not working. We had to run downstairs each day to reset the keys. The pool was unavailable and the washing machines were not working. The window in the room was not sound proof. I was being woke up by the traffic noisy at 4am each day...:-(. I will never stay in La Quinta again and don't recommend any one to stay.

Staff at front desk not empowered to help; 4 trips to front desk for check-in as key to room door didn't work; very few peole in hotel; appears to be getting close to closing; musty smell in room and air conditioners not cleaned reguarly

The rooms are dirty and the cleanest inside and outside is not good, the rats that we see the last week outside the hotel, at the night on Saturday, in the back street are runners with cars and a lot of noise, the pool is not open, but the sanity and clean service I could understand why is close.

carpeting in room was so dirty that it made a black stain on my white socks after walking across the floor twice. Sink in bath did not have hot water turned on, no sink drain stopper in sink (probably because sink had bad crack in bottom of bowel. Cable TV and internet were not working well when it worked, and very limited access to channels

Needs a serious remodel you can only hide mold so much! The carpet needs to be replaced. Found needles by my car every morning. I just felt unsafe. I only stayed there because other family members couldn’t afford anything else.