DoubleTree by Hilton Hotel & Suites Houston by The Galleria

房間一般，服務還可以

nice location

Location is good, room is big But it’s bad they don’t supply any drink water in room, have to pay extra to buy Breakfast is not good

第一次去休斯頓，覺得這裏位置不錯，就選了這裏，有自助洗衣房，偶爾也是需要的。還有個航空公司的機組入住這個酒店，説明不錯吧。

Very nice room for the price

wifi要付費 但我的筆記本連不上

不錯的酒店

All good only that it was bad weather time and there was Power failure and the stay was not really pleasant one

I booked this hotel for a business trip on 07/15/24-07/16/24, and my experience was extremely disappointing. The day before my arrival, I called to confirm my reservation and was put on hold for 30 minutes. The representative informed me their system was down and couldn't confirm my booking, promising a callback that never happened. When I arrived, there was a huge line for check-in due to the ongoing system outage. I waited 2.5 hours for a room key. Staff were overwhelmed, and one gentleman found his room already occupied and was still waiting for a new room when I got my keys. I paid for one night but didn’t get access to my room until 10 PM. What did I pay for from 3 PM to 10 PM? Once in my room, conditions were unacceptable. The Wi-Fi speed was 5 Mbps, cleanliness was subpar, and the AC wouldn’t turn off. Exhausted, I fell asleep immediately. The next morning, the check-in chaos continued. This hotel’s service and management are severely lacking, and it doesn’t meet 4-star standards. I will not be returning and cannot recommend this place to anyone. I am requesting customer service team to get in touch with me. I can only hope that at least customer service will work properly. I will update on how it goes. Nikolai