Hampton Inn & Suites Houston-Cypress Station arvostelua

Was in the town for business. Stayed at this Hampton which is pretty close to airport. Usually all around the world Hampton’s are good at hospitality but this one was above and beyond. Much better. The reason was clearly their agent, Mr Kevin. He didn’t only help me a week before my check in by re-arranging the hours but also during the stay did his best to set the quality high. Thanks!

Clean facilities, Staff is on point and friendly. Property around its location is industrial.

Clean and comfortable place to land after a missed airport connection.

Bath tab I wanted to stay the room with bath tab.

Good. Great. So-so. Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.

We booked ahead and when we got there our room was not available, they gave us a king bedroom but we were three adults, so we agreed to use the sofa bed but had no blankets or pillows, we requested and were told out of blankets and then no iron or coffee in the room

Muy buena Muy buena atención del personal, vaniesa los atendió super y nos tuvo mucha consideración ya que no hablamos inglés, muy lindos todos

We stayed here right after getting married and everyone was beyond sweet and amazing even those who didn’t know were beyond amazing!!

I already shared my concerns about the condition of the pillows with the front desk agent.

The lady that served the breakfast was awesome.

Find somewhere else to stay. This hotel is dirty and smells. Nothing works. The laundry room was out of service and pool was closed. We had mold in our room and stains in the walls. The water pressure in the sink was so low we had to fill a cup to brush our teeth properly. The front desk was not helpful at all.

What a dump this place is. Holding Diamond (Hilton) and Titanium Elite (Marriott) status I can stare without a doubt this is one of the five worst hotels I’ve experienced in my 40 plus years of business and casual travel. The room was bug infested, missing things like a toilet roll holder, access doors didn’t work, and there was black spots in the bathroom area that indicate black mold…and this was the SECOND room we were given. I could list more, but I think you get the picture. The personnel were indifferent and spent more time socializing than working. How they keep their franchise is a mystery, must be an investment group bleeding the place for the tax depreciation. On the flip side it was one of the least expensive in the area for name brand rooms, but spend a few extra bucks if you have to stay in this area and choose a different hotel.

This is a nice hotel. Very unusual lobby with a large staircase you would not expect to see. The best part.........Shannon at the front desk. Very friendly and helpful. Wanted to make sure I was comfortable and happy with the room. It was very hot outside, but the room was already nice and cool when I opened it up. Shannon followed up with me again to make sure I was happy.

Absolutely horrible experience start to finish. First, when I tried to adjust a date on my reservation that was well within the time I was confronted by an argumentative front desk clerk who somehow managed to delete my reservation and connecting rooms then told me she couldn’t get me connecting rooms again. Online the hotel will show that they have multiple connecting rooms available but it’s a lie. You will not get connecting rooms at all even if your reservation says “guaranteed” - but worst of all, the elevator is broken and they don’t tell you! We have an amputee in our group that had to climb the stairs because the disabled showers are only on the second floor. Isn’t that insane?! We have multiple families in our group who were not informed of this until we could no longer cancel our reservations. Absolutely horrible hotel.