Houston Brookhollow

房間乾淨，早餐豐富

Excellent service from Karan and staff. He was friendly and really happy to help us with what we chose. Didn't forget to top the wine up and upsold well!! 😃Loving our one night stay at the Hilton T5, everyone we met were friendly and helpful. The executive rooms are lovely.

My sister and I came for a mid week getaway and we initially blown away by how gorgeous the hotel was upon first sight. Unfortunately the beauty of the lobby and the ballroom was overshadowed by the only elevator that goes past the 3rd floor (of a 10 floor hotel) that was out of service for the majority of the trip. The first time it happened, we brought it to staff's attention and she said they were "working" on the elevator and lead us to the service elevator in the employee only area. Eventually the elevator was "fixed", only to be out of service again but the end of the night. Apparently, holding the door open for too long triggers the automatic shut off feature and the elevator has to be reset **every single time** it happens, which appears to be all day long. Too bad no one who works there seems to care enough to either take notice of the people who are gathered around the elevator waiting to go to their rooms on high floors, or to put a sign up that says do not hold the door open. Did I mention that the other working elevator only goes to one side of the 2nd and 3rd floors? It was such a ridiculous inconvenience and i was only on the 4th floor, and talking with other guests who were on higher floors, it was no picnic for them either. I can't even imagine how it must be for guests with limited mobility and physical disabilities. I literally can't even get into the bathroom light that flickered off and on for my whole trip, or the trays of food that were in the hhallways when we arrived and sat there for like 24 hours because we were told by the front desk you have to call house keeping for them to provide services. Save your money and stay somewhere else.