Crowne Plaza Houston Galleria Area

房間滿意，買過早餐但是還需要另外交費體驗不好

Room is clean and service in front seat is very clear

Upon check in, we went to our room only to find out the key card/lock would not work. The concierge was very helpful and said he'd send the engineer up to assist. We waited about 10 minutes, but I understand the engineer was very busy assisting with other patrons' key card/lock issues. So we had to leave the hotel for dinner and come back. The concierge said he would have the engineer test the card/lock to ensure we would be able to get into our room later that evening. Upon our return to the hotel room, we still could not get in. We contacted the night concierge,and she called the engineer. We waited another 15 minutes for him to show up. At that point, he troubleshot the issue and could not get into the room. He said he would need other tools to get us in. So we waited another 10 minutes in the hot and muggy hallway for him to come back with crowbars. He was finally able to get us in; this was after about 30 minutes total of waiting in the hot hallway. Now I do not blame the engineer or concierges; they were just doing their jobs to the best of their abilities. But a very nice hotel like yours should have a better fail safe system in place than crowbars. Kind of scary that someone could pry open a room with a small crowbar or two.

Worst hotel I have ever stayed in, this is supposed to be a 4 star hotel and they don't even have microwave in the room and asking $25 extra for it. Asked for towels and taking out the trash no one showed up for that, asked again then someone came with towels only, I asked about the trash and person response was "I don't know no English" The person at reception didn't tell us about the room service that they do it every after 3 days. Room was unbelievably small, mini fridge was the tiniest I have even seen and yeah they brought the microwave in the room after I asked for it, the person put it on the floor because he said he couldn't find the outlet to plugin, is this hotel a joke or what??? This supposed to be our romantic stay and they ruined everything !!! A BIG NO AND NOT RECOMMENDED AT ALL !!!

This hotel is very accessible to the Galleria. It is clean and they have security patrolling the parking lot.