Residence Inn Houston-West University

房間寬敞，傢俱比較老舊

I was due to stay for 3 nights and checked out after 1! I arrived to find my room (430) run down, dirty and look liked it had been cleaned in a rush or not at all. I was concerned before I arrived in the room as the lobby, hotel and elevator had a look of being tired, dirty and rundown. There are signs everywhere about needing to book housekeeping in advance and when you see the disgusting way the rooms are maintained by housekeeping you wonder why bother as they are not clean when a new guest arrives! The dust and dirt was just vile. They have a sign saying that they follow Covid cleaning protocols, this is a blatant untruth in this room and covid is the least of your worries here as based on the cleanliness of my room Listeria and other dirt based viruses are a bigger risk factor, When discussing with other guests they said their rooms were the same. The heating/AC was so loud in the room and the vent cover was hanging off the wall. I tried to call and then visit the front desk to let them know these things, but there was no one there each time I tried. When I checked out I was waiting for someone to come to the desk and after a few minutes the Manager stepped out of his office to attend me. He asked how my stay was and I let him know the issues. There was no response other than surprise on his face, no apology and no discussion about how it can be rectified, he just did not seem to care. They seem to be a nickel and dime operation as they even charge you $6 to park in an unsecure parking lot out front that is not busy, I think it is a liberty when properties in low demand areas charge for parking, its just another hidden revenue stream. The breakfast is very basic and they offer the least possible that they need to offer under the brand guidelines. I stay at many Residence Inns and this has to be one of the worst I have ever stayed in. Photos below are evidence of the above.

I stayed at the Marriot Residece Inn on West Park in.Houston for 3 weeks while I was being treated at the nearby , world class, M.D. Anderson Cancer Center. The hotel staff and service was excellent. Problem is vehicle security. This hotel has no outside security: no gaurd, no camera surveillance,, and no gated security. The same situation holds true for the adjacent Marriot Courtyard.I had the catalytic converters stolen from my Toyota Tundra on one night and then later theives stole the locked tailgate on my Ford F350. Certainly, Marriot.Corporation can and should improve security at this location. .