Premier Inn Bolton (Stadium/Arena)

The wrong hotel was advertised when we were told we had stayed at the wrong place the original hotel which is this one didn’t refund us the refused trip.con

I had relatively low expectations and to be fair; they definitely met them. The room wasn’t ready for me, (arrived at 2000) which meant a couple of trips to reception which was fun as it was right at the other end of the hotel. Staff don’t seem to be comfortable with how to greet guests and represent the brand and when mentioned they just tell you to phone head office. Breakfast was generously luke warm and had clearly been sitting under the hot plate for some time. Many items weren’t available to me. The breakfast room was quiet with few people but that didn’t stop the staff shouting to each other and guests from across the room much in the way 2 x 8 year olds might communicate. On the plus side we all know how they feel about their managers. It is conveniently located next to a retail park which has plenty of decent chains to eat at.

Lorna and her breakfast team are amazing. Some of the friendliest folk you'll ever meet. The reception team also fabulous. Couldn't have been more helpful. Helped out with my 90 year old mother-in-law's accessibility and food needs. Brilliant :)