Horsham North

Hotel is very dated, scruffy in places. Breakfast wasn’t good, signs saying items not available due to reasons beyond their control. Well whose control is it…premier inn that’s who. I won’t return to this hotel even though I have to go to Horsham in the near future.

Lovely comfy beds, clean rooms and friendly staff. We used the hotel as we have family close by. Great area for being directly opposite the train station. Can get to London in less than an hour. They had a restaurant on site, although we didn’t use this at the time we would be happy to come back again & possibly eat in next time as the food looked lovely.

The place was dirty, unloved and understaffed. Value for money and staff trying their best but not enough of them. Toilets in the restaurant were a disgrace. Food was ok despite lots not being available and I felt sorry for the people working there.

Toilet lid fell off, seat barely holding on. No idea when or if the restaurant is open in the evening as there are no publicised times anywhere obvious, they also didn't respond to an email I sent 2 weeks ago asking for the opening/closing times. Restaurant door was locked at 4.30pm ish so perhaps not great for families with very small children who may eat dinner at 5. We knew we were going to get back to the hotel after 8pm and so needed to know if they'd still be serving food (made the mistake of assuming so elsewhere and had to have dinner from the vending machine and didn't want it to happen again) as there was nothing obvious about times and no way to book a table online or in person (receptionist had vanished) before we headed out, we booked somewhere else to eat. The family room we were in is also lacking in any USB or USBc sockets, so needs some modernising compared to other PI I've stayed in this year, glad we took our plug. Beds and room clean and as expected although outside the hotel in the car park there was an aroma of sewage and a manhole cover was streaming water across the car park. Perhaps that's where the smell was from or perhaps it's an area that always smells that way.

Positives: near the station, easy access to town, free car park The building is old and very very scruffy and dirty. The two ladies on reception in the afternoons were very friendly and efficient, didn't see any other members of staff at all, reception was always unmanned in the mornings when we went out and didn't see any cleaners. Whilst the building is an absolute disgrace, there really is no need for the place to be so dirty. We arrived on Monday, the stairs and hallways were very dirty, we left on Friday the public areas had still not been cleaned. The bin outside reception was full when we arrived - emptied on Thursday. Our room was spacious but set up for single occupancy despite my booking being for 2 adults, no toilet paper in the loo. Had to go reception to request more towels and toilet paper. Rooms not serviced during stay unless requested. There was a desk with a high back dining room type chair(not at all comfortable) plus a single armchair, there was enough room for another chair, therefore one of us had to sit on the bed to relax. Can't comment on the 'restaurant' as frankly it looked so scruffy and grubby we really didn't feel like venturing in. I gather this place is well utilised, assume as it is so convenient to station and town.

This place is disgusting. Not just dilapidated, but dirty. If you have to stay here you’ll probably get an okay nights sleep but avoid the restaurant at all costs and spend as little time here as possible. Hotel staff okay but restaurant staff need a kick up the backside. Dirty horrible place.