DoubleTree Resort by Hilton Myrtle Beach Oceanfront

My husband and I are Diamond members and have always chosen Hilton for its quality and service. Upon check-in, we were told we were being upgraded to a larger room with a full ocean view. Naturally, we were excited — but the reality was quite the opposite. We were given a queen double room with only a partial water view, and the condition of the room was extremely disappointing. It was filthy, with sand on the floor, and the furnishings were old, worn, and in need of serious attention. The walls peeling, and with holes. It is far from what we consider acceptable — and certainly not an upgrade. A staff member named Jeff texted shortly after check-in to ask if everything was okay. I replied that the room was in poor condition and didn’t resemble an upgrade. His response was simply that the room is considered “ocean front” and “renovated.” Frankly, if this is considered renovated, I’d hate to see the unrenovated rooms. I’ve taken photos and will be forwarding them to Hilton Corporate. This is not the level of service or quality we expect from a Hilton-branded hotel — let alone as loyal Diamond members.

This place should be condemned The toilets in the womens room in the reception area were all clogged when we were checking out. And.. 1) The room that we were assigned was very difficult to get to with our luggage, (room 108) was far from the restaurant and the other amenities. I had to carry all the luggage myself until I could finally find a cart. 2) luggage carts: when I finally found carts, the luggage carts were old and warped. There is dirty carpeting material on the bottom of the carts. The top of the carts were sticky and we didn't want to put any of our belongings on the carts. 3) the parking is confusing and there are people smoking in the parking garage. 4) there were large cockroaches in the hallway. I reached out to the front desk on the app and it wasn’t really dealt with property. 5) The lazy river and pool at DoubleTree are outdated and dirty. It’s dark and seems unsafe for kids. There is moldy areas around the chalking and it's smelly and gross. The bugs are so invasive. 6) In our room (108), the counter top at the sink is leaking and the water is getting all over the clothes and the floor in the room since the sink is in the bed area of the room 7) The pathways from the Doubletree to the registration and restaurant are through parking areas and car thoroughfares. Seems very unsafe for pedestrians. 8) The hotel room walls are so thin that I could hear babies and kids through the walls. 9) The bathtub is high from all the chalking and mending and the ceiling is low in the rooms. 10) there is one bottle of water in the room 11) the floors are so dirty throughout the property FWIW - the cleaning service seems understaffed, they need more support -the food is good and the service is excellent at the restaurant -the location is precious. The state should just claim eminent domain and make this part of the state park nearby. This property management doesn’t deserve this location. They don’t take care of the precious gifts that they have been given

Donna in the restaurant is amazing!!! Very friendly you can tell she loves her work. Look for her every time we are here.!

Receptionist Denise2.0 made our trip so easy and fun with warm cookies and spectacular friendliness! She explained the layout and amenities and we just were so happy for this off season visit

Hilton should be ashamed of themselves with this “resort”. This is by far the worst experience in a hotel in a very long time. First thing to be aware of it’s an exterior hotel, like a motel. Secondly the room we were in, a pet friendly one, smelled awful, the bathroom moldy and felt incredibly disgusted having to sleep in it. The sink is outside the bathroom next to a bed. The elevators were gross, dirty and smelled like urine. We were scheduled to stay 3 nights but only lasted one and checked out. A big thank you to Mallory at front desk for her hospitality. If not for her this would be a 1 star review. Buyer beware at this place.

This is the only hotel I’ll stay in when I visit Myrtle Beach. Been there I think 4 times in the past year and every time I go I’m impressed. The staff ,especially the front desk ( Denise N. ) is fantastic and greets everyone with a smile. You can tell she really enjoys her job always smiling and engaging in friendly conversations with the guests. The rooms are clean and spacious, the grounds and pools are meticulous and again the entire staff is friendly and helpful. It’s located within minutes of everything I wanted to do including Boardwalk at the beach. I’m already planning another visit. We stay in the Ellie Beach Resort and always have a fun relaxing visit.