Treetops Lodge & Estate

Fantastic place. So many things to do there. Trout fishing, lodge property safari and the hiking to the Bridal Veil Falls was amazing. The food was fantastic. On the first night, we ended up having dinner with the owners, John and Alma, and they were very nice, welcoming and gracious. Loved it!

We were frankly a bit disappointed in our stay at Treetops. The facilities are getting to be run-down and not very well maintained. The trails are not being maintained and some are almost impassable. The food was average. For what we paid, we expected a much higher quality resort. I’m sure at one point it was a five star resort, but it has gone downhill.

I had the most horrid experience at Treetops Lodge & Estate, which I expected to be a luxurious retreat given the $2,500 USD per night price tag. Unfortunately, the reality was far from it. First, the property is extremely remote—30 minutes away from everything—and requires navigating a poorly lit, dingy 4 km road from the highway. Upon check-in, the staff seemed sparse. A single lady assisted us but failed to provide the gate code, even though she knew we would return after dinner. When we arrived back at 11 PM, we were locked out of the property with no staff present to buzz us in. We waited outside in the dark for over an hour, making 30 missed calls and leaving 14 voice notes—none of which were answered. Ultimately, we were forced to stay the night at the Pullman hotel instead. What’s worse, there was no apology or acknowledgment of their negligence. The property itself is old, run-down, and does not justify the exorbitant price. I would never recommend this place to anyone. There are far better options in Rotorua at a fraction of the cost. Save your money and avoid Treetops at all costs!

What an amazing experience from the time we entered till we left ambience environment food care and walks fabulous staff that cared for us and wonderful people from around the world returning home refreshed

What a beautiful spot in NZ. So fortunate to have this exceptional place on our door step. From the welcome, ambience, food and friendship we could have wanted nothing more. The staff made our visit very memorable and to be treasured. We were so fortunate with the weather as we went on the bridal veil walk to the beauty of the falls. The staff couldn’t have been more helpful. Loved our stay more than words can say. Thank you

Treetops Lodge is a truly magical place - the drive up to the lodge through the incredibly beautiful native NZ rainforest, the warm welcoming of the manager at the door, the 5*+ accommodation surrounded by native bush, magnificently created dinner menu and aperitif canapés, eclectic but superb wine selection and simply the whole atmosphere. The perfect place to unwind, reconnect to your own senses, taking a break from rushed city or business life. This place has soul and a soothing, nourishing energy like not many other. Highly highly recommend a stay of at least two nights! Thank you Team Treetops for looking after me and my brother visiting from Germany