Treetops Lodge & Estate

I had the most horrid experience at Treetops Lodge & Estate, which I expected to be a luxurious retreat given the $2,500 USD per night price tag. Unfortunately, the reality was far from it. First, the property is extremely remote—30 minutes away from everything—and requires navigating a poorly lit, dingy 4 km road from the highway. Upon check-in, the staff seemed sparse. A single lady assisted us but failed to provide the gate code, even though she knew we would return after dinner. When we arrived back at 11 PM, we were locked out of the property with no staff present to buzz us in. We waited outside in the dark for over an hour, making 30 missed calls and leaving 14 voice notes—none of which were answered. Ultimately, we were forced to stay the night at the Pullman hotel instead. What’s worse, there was no apology or acknowledgment of their negligence. The property itself is old, run-down, and does not justify the exorbitant price. I would never recommend this place to anyone. There are far better options in Rotorua at a fraction of the cost. Save your money and avoid Treetops at all costs!

What a beautiful spot in NZ. So fortunate to have this exceptional place on our door step. From the welcome, ambience, food and friendship we could have wanted nothing more. The staff made our visit very memorable and to be treasured. We were so fortunate with the weather as we went on the bridal veil walk to the beauty of the falls. The staff couldn’t have been more helpful. Loved our stay more than words can say. Thank you

A hidden nature gem. When you enter the area you feel like getting away from the urban life and come back to yourself. Feel the spirit and enjoy life in the woods. The hiking trails are gorgeous, the meals great and service people very helpful and supportive. The host is a well mannered and educated person. Pease enjoy a massage in the SPA area.