Sheraton Hong Kong Tung Chung Hotel

I love how all the amenities were very much complete. Nothing’s left out including the iron(the old fashioned one)for clothes, it’s already inside the room. I was just surprised how updated the coffee machine was for somebody who loves coffee, they have Nespresso for the win. Staff were very hospitable from FO, to housekeepers to pool/gym staffs. I also enjoyed their pool on this hot summer day.

It was a terrible stay for me. Their front desk staff was not able to communicate and address guest needs properly. On the fourth night of my stay, I returned to my room to find no water in the mini bar. I went to the front desk to ask for two bottles of water. They said there was water in my room. I explained that there was no water in my mini bar, which was why I came to the front desk. However, the front desk staff insisted that there was water in my room. So I went back to my room to check the mini bar, but there was still no water. I took a photo and returned to the front desk to show them that there was no water. However, the front desk staff continued to ignore my request. They kept repeating that there was no free water in my room. I also explained that I was not asking for free water, but wanted to know if there was water available. After discussing it with them, they said they had sent water to my room. So I returned to my room again, but unfortunately, there was still no drinking water in the room. I went back to the front desk to tell them that there was still no water in the room. They repeated that there was no free water. I was really tired and thirsty at the time. I told them that I didn't care whether the water was free or paid for, I just wanted to buy water. Is there any water available in the hotel? They still said that water is not free. Finally, I gave up trying to communicate with the front desk and left the hotel to buy water. This left a completely negative impression: an uncommunicative front desk and a hotel without bottled water. After a busy day at work, I returned to my room exhausted and without water. It was truly unexpected that a five star hotel with so many business travelers would have such unpleasant service.

It was good experience. And they helped also in changing guest name last moment.

Very nice 5 star hotel. Excellent view and service is top notch as well. Location is poor though. Taxi from airport there is around $70. Yet hotel guest has no daily parking. This is a big question mark. Maybe locals are not very welcomed.

Good location near outlet shopping mall and airport. Many restaurants downstairs. And 7-11 is nearby.

Staff were friendly and helpful, delicious food from various restaurants to choose from. Clean and close to Disney or Airport