Mandarin Oriental The Landmark, Hong Kong

Since my usual Mandarin Oriental is currently undergoing renovations, I decided to stay at The Landmark for the first time. Located right in Central, the location is unbeatable. While the room offers almost no view, I could tell the hotel tries hard to focus on the finer details. However, a few service letdowns prevented it from being a perfect stay: Welcome amenities: The welcome fruits were provided, but unfortunately, many of them were bruised or damaged. Housekeeping: To my biggest disappointment, the shampoo was empty and was not replenished the next day during my multi-night stay. Hospitality: Compared to the original Mandarin Oriental, the signature warmth and high level of hospitality felt somewhat lacking, especially around the shower/bathroom experience. The hotel is by no means bad, but there is definitely room for improvement. I hope to see these issues resolved, as I look forward to giving it another try in the future.

Location is great but the rooms are way to compact and the view outside the window looks right into an office building 50 meters away. I probably will not stay here again the next time I’m in Hong Kong.

Thumbs up to all their staffs for being so nice, friendly and helpful; making you feel well taken care of. As it is part of The Landmark, you can start shopping at L2. 👍🏻

Perfect in all aspects! MO is my favourite hotel group at all times

Nice hotel at the central and convenient for shopping and fine dining! Only thing is not much view since it’s a CBD

We recently returned from our ski trip in Japan, but unfortunately, I injured my knee and I'm currently using crutches and a wheelchair. As soon as my wife and I entered the hotel, we were warmly greeted by a humorous doorman who was incredibly helpful with our luggage and assisting with the wheelchair lift. Upon checking in, we had the pleasure of meeting Mr. Maxim Oodterveld, who kindly upgraded us to a premium L600 room, considering my condition. The room itself was spacious and comfortable, complete with a grand circle bathtub. To our delight, we were also welcomed with some snacks and New Year chocolates. The hotel staff went above and beyond to ensure our stay was convenient and enjoyable. Their attention to detail and professionalism were outstanding, and it made me proud to witness the high standard of Hong Kong hospitality. Additionally, I must mention that the breakfast at the MO bar was absolutely incredible with late hour serving given the public holiday, the quality of the food surpassed our expectations. What made the experience even better was the exceptional service provided by our waiter. He was extremely helpful in taking our orders and providing valuable suggestions. Despite being on a 16/8 fasting schedule and typically skipping breakfast, we couldn't resist indulging in the delicious spread at the MO Bar. The exquisite breakfast was definitely worth breaking our fasting routine for, and we wouldn't hesitate to enjoy it again. Drawing from our positive experiences at the Mandarin Oriental in Hong Kong, we have decided to stay at the Mandarin Oriental for the next leg of our trip.

WOW, WOW, WOW! This is the most amazing place in the world. I'm excited and thrilled that I will be back again.

Flawless

Nice service