The Ritz-Carlton, Hong Kong

I am a regular guest of The Ritz-Carlton and have always enjoyed my stays. However, I am writing to share some feedback regarding my recent multi-night stay, which unfortunately fell short of expectations. While the view remains absolutely beautiful, I noticed several issues during this visit: One of the two bathroom sinks was clogged and unusable. Housekeeping did not replenish the amenities during my stay. I noticed the welcome fruits were missing, and overall, the standard of hospitality felt lacking compared to my previous experiences. As someone who loves staying at your hotel and wishes to return, I hope you will look into these matters for future improvement. Thank you for your attention to this feedback.

Stayed a night here as we transit through Hong Kong to fly back home. The service was outstanding. They went above and beyond my expectation for me and my husband's 7th anniversary. Not only they decorated our room with a banner and balloons. They also provided a chocolate cake. The welcome amenities were great, we receiced a few chocolates and a bottle of wine. In room dining was great. The hainan chicken rice was sooo good! The lounge access was definitely worth it. The check in experience was comfortable. We arrived early around 11 am. We sat at the lounge as they prepared our room and enjoyed the light lunch they provided. They let us check in to our room early. Everything was great here, I don't have anything negativeto say about my stay.

Having been to HK multiple times in the past and wanted to experience the Ritz as it’s the tallest hotel in HK. We were disappointed that the requested sea view room was facing the ocean no doubt but towards the inland New Territories direction. It also had a view of barges and crane boats below that looked unsightly. However having window seat tables at breakfast cafe made up for it and the night time view at the bar was great. It was indeed a worthwhile experience staying on 110 FI!

Nice view but the facility is a bit old. The bathroom plumbing system seems to be weak. Hotel staff are friendly and attentive.

Amazing view from the tallest building in Hong Kong. Swimming pool and jacuzzi on the 118 floor are great. Delicious breakfast with a wide selection of international and local dishes. Service was fine. I would recommend staying there.

Excellent,good service,very nice food and facilities,absolutely will come back 

We stay in harbour view room with the excellence view of victoria harbour and can see SOL from the room. The meal in club lounge is great and service is very excellence. The location is convenient direct access to ICC mall and 10 minute walk to Kowloon station, also airport express.

Tremendous view. Really convenient for shopping.

The Ritz-Carlton, Hong Kong — Comprehensive Stay Review This stay fully met and exceeded expectations across every core dimension that matters in a luxury hotel experience. Service: Service quality is outstanding. Staff are consistently attentive, polished, and proactive without being intrusive. Requests are handled efficiently, and interactions feel genuinely warm rather than scripted, which reinforces the sense of true five-star hospitality. Cleanliness: Cleanliness is impeccable. Both the room and common areas are maintained to an extremely high standard. Housekeeping is meticulous, and the overall environment feels fresh, orderly, and carefully managed at all times. View: The view is top notch. Being one of the highest hotels in the world, the panoramic outlook over Hong Kong is breathtaking, both day and night. The skyline, harbor, and city lights elevate the entire stay and significantly enhance the in-room experience. Ozone Bar: Ozone Bar is amazing. The atmosphere, views, and overall experience are world-class. It is not just a hotel bar but a destination in itself, offering a unique vantage point that very few places globally can match. Food & Beverage: F&B is excellent across the board. Quality, presentation, and service are all consistently high, reinforcing the hotel’s reputation as a culinary destination, not merely a place to stay. Location: The location is convenient, particularly with direct access to transportation and the Elements complex. However, for guests accustomed to staying in Causeway Bay or other more central, street-level districts, the area may feel relatively far from traditional shopping and nightlife zones. This is more a matter of preference than a drawback. Overall Impression: Very, very happy with this stay. From service and cleanliness to views, dining, and amenities, the experience reflects what a true flagship Ritz-Carlton property should deliver. This is a hotel that excels in execution, consistency, and atmosphere, making it an exceptional choice for a refined and elevated Hong Kong stay.