Grand Hyatt Hong Kong arvostelua

Majoituspaikan vastaus: Dear Guest, Thank you for sharing your feedback regarding your recent stay at Grand Hyatt Hong Kong. We are delighted to hear that you enjoyed the cleanliness and spaciousness of your room, wide selection of delicious breakfast offerings as well as the beautiful views from our property. It is wonderful to know that our team made a positive impression with their politeness and friendliness. We sincerely apologize for the delay in delivering your cake to the room and appreciate your patience. Your thoughtful arrangement deserved a seamless experience, and we regret that this aspect did not meet your expectations. Please rest assured that we will address this matter with our team to ensure timely service in the future. We also appreciate your feedback on provision of comb. According to the Product Eco-responsibility (Amendment) Bill 2023 outlined by the Hong Kong Government on regulating disposable plastic products as well as an initiative to promote product eco-responsibility, all local hotels are prohibited from free supply of plastic toiletries. While we will continue to provide complimentary toothbrushes, toothpaste, cotton swabs, cotton pads, shoe mitts, slippers and sanitary bags, all of which are either made from non-plastic materials or exempted from the ordinance, other toiletries including hair comb will be available upon request at a charge. Our goal is to find a balance between guest convenience and environmental responsibility, and please be assured that we will continue our efforts to source for alternatives that comply with this ordinance. Your kind words about our team and breakfast selection mean a great deal to us, and we hope to have the pleasure of welcoming you back for another memorable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear travel_ with me, Thank you for choosing to stay at Grand Hyatt Hong Kong and for sharing your wonderful feedback. We are truly delighted to hear that you consider us one of your best hotels in Hong Kong. At the Grand Hyatt, we strive to provide exceptional service and a memorable experience for all our guests. Your kind words about our dedicated team and luxurious amenities truly warm our hearts and motivate us to continue delivering the highest standards of hospitality. We look forward to welcoming you back for another unforgettable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Guest, Thank you for choosing Grand Hyatt Hong Kong and for sharing your wonderful experience with us. We are truly pleased to know that your time with family was enhanced by the vibrant harbour views, thoughtful hospitality, and our carefully curated diverse breakfast spread. It’s always our pleasure to create meaningful experiences for our guests, and your 5-star endorsement of our efforts is deeply appreciated. . We look forward to welcoming you and your loved ones back for another unforgettable stay soon. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Guest, Thank you sincerely for sharing your wonderful experience with us. We are overjoyed to know that your stay at Grand Hyatt Hong Kong was truly memorable. It is truly uplifting to hear that our team’s dedication to excellence and attention to detail contributed to your enjoyment. Your kind words about the pristine clean room and breathtaking views are deeply appreciated and serve as a testament to our commitment to creating exceptional moments for every guest. We look forward to the opportunity of welcoming you again for another seamless and enriching stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Guest, Thank you so much for your kind words and for choosing to stay at Grand Hyatt Hong Kong. It brings us immense joy to know that our team’s genuine hospitality and the serene ambiance of the Grand Club Lounge added to your enjoyable experience. We are truly delighted to hear that you plan to return. Your appreciation inspires us to continue delivering seamless and enriching experiences that reflect the commitment of our dedicated team at Grand Hyatt Hong Kong. We look forward to welcoming you back very soon for another exceptional stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Jerrykidss, Thank you for taking your precious time to share your 5-star review. We are thrilled to know that our location served you well and that you enjoyed the stunning views - both are cherished aspects of the Grand Hyatt Hong Kong experience. Nestled in the heart of the city with sweeping vistas of Victoria Harbour, we aim to offer guests the perfect balance of convenience and elegance. It was a pleasure having you with us, and we look forward to welcoming you back for another unforgettable stay. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Christine, Thank you for choosing to stay Grand Hyatt Hong Kong and for taking the time to share your experience. We are delighted to hear that you appreciated our prime location and found our team to be welcoming and accommodating. However, we sincerely apologize for the inconvenience you experienced regarding the linens and bed sheets during your stay. Maintaining a clean and comfortable environment is very important to us, and we regret that the linens were not changed to your satisfaction. Your comments have been shared with our housekeeping team to ensure that our cleaning standards are consistently upheld, and that linens are changed regularly as expected. Your insights will help us refine our practices to ensure that every aspect of your visit meets the high standards we strive for. We hope to have the opportunity to welcome you back in the future and provide you with a stay that fully meets your expectations. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear DANIEL JAMES, Thank you so much for your kind words about your recent stay at Grand Hyatt Hong Kong. It gives us great joy to learn that our spacious and clean rooms, as well as the stunning views and excellent service from our team contributed positively to your stay. It’s wonderful to know that you found our location convenient, with good bus routes available. We also appreciate your feedback regarding the cleanliness of the windows. We strive to provide our guests with the best possible experience, and we will certainly address this concern with our housekeeping team to ensure that our views remain as clear as possible for future guests. Your feedback is of great value to us and we look forward to the pleasure of welcoming you back, ensuring your next visit is even more delightful. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Guest, Thank you for sharing your feedback regarding your stay at Grand Hyatt Hong Kong. We genuinely value your insights, as they help us improve our services and ensure a better experience for all our guests. It is concerning to hear that you experienced disturbances from both the elevators and other hotel operations. We sincerely apologize for the inconvenience you encountered with noise during your stay. We understand the importance of a quiet room, and we regret that we were unable to fulfil this preference despite our various efforts. Please rest assured that we take your feedback seriously and will investigate the noise issues you mentioned. Our goal is to provide a peaceful environment for all our guests, and your comments will help us address them. Your experience does not reflect the high standards we strive to uphold, and we appreciate your understanding. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service and comfort you expect from Grand Hyatt Hong Kong. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Guest, Thank you very much for your positive feedback about your recent stay at Grand Hyatt Hong Kong. We are thrilled to know that you find our hotel to be amazing with an elegant ambience, and you felt secure and at ease during your stay with us. Your comfort is our utmost priority, and we greatly value your perfect rating given in recognition of our efforts. We look forward to welcoming you back for another exceptional experience in the future. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kon

Majoituspaikan vastaus: Dear Bravemoony, Thank you for sharing your experience at the Grand Hyatt Hong Kong! We are thrilled to hear that you enjoyed your stay and found our rooms to be nice and spacious. We understand that a great view can enhance the experience, and we appreciate your feedback regarding the harbor view. It is wonderful to know that you had an enjoyable at our large outdoor heated swimming pool and had a superb dining experience at our One Harbour Road Chinese restaurant. Our culinary team works hard to provide exceptional dishes, and it is gratifying to hear that their efforts have resonated with you. Being close to the MTR and major attractions is something we take pride in, and we are glad it made your visit easier. Thank you once again for your feedback. We hope to welcome you back to the Grand Hyatt Hong Kong for another enjoyable stay in the future! Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Guest, Thank you so much for your 5-star rating. Your recommendation for Grand Hyatt Hong Kong means the world to us, and it’s a joy to know we delivered an experience that felt both exceptional and accessible. We are truly delighted to hear that you found our location to be excellent and rated highly on our attentive service, and the comfort of our guest rooms - all elements we take great pride in delivering to every guest. It is an honor to be your preferred choice among the 5-star hotels and we are eagerly looking forward to welcoming you back to Grand Hyatt Hong Kong soon. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Guest, Thank you so much for taking the time to share a wonderful review of your stay at Grand Hyatt Hong Kong. We are thrilled to hear that you found everything to be excellent! Our team is dedicated to providing exceptional service and creating memorable experiences for our guests, so it is incredibly rewarding to know that we met your expectations. We constantly strive to maintain high standards, and your kind words serve as great motivation for us to continue delivering the best possible hospitality. We are eagerly awaiting your return for another exceptional experience. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong

Majoituspaikan vastaus: Dear Phillly, Our heartfelt gratitude for a fabulous review that recognizes Grand Hyatt Hong Kong for unparalleled customer service, best in town breakfast spread featuring a diverse and tantalising mix of eastern and western options including healthy options and the perfect vantage point to enjoy the breath-taking view of the Victoria Harbour. We pride ourselves on team's dedication to deliver service with warmth and sincerity, and commendation like yours for Tyra is a great source of motivation and valuable testament of our efforts. Rest assured, we will definitely share your kind words of praise with Tyra. It is an honour to be recognized as an excellent hotel and we look forward to welcoming you back in the near future. Best regards, Mark M. Holmes, General Manager, Grand Hyatt Hong Kong