Scenic17885031420
1. joulukuuta 2023
I don't believe I've written a negative hotel review since the end of COVID and lock downs, mostly because I'm happy to be out and about traveling for both work and leisure. But the situation at the Aloft in Homewood, Alabama is bad enough that I think it warrants a review. First, let me start by saying that I like the Aloft brand. I like the modern decor and the "re-think" of what modern travelers want and how the hotel should be laid out to facilitate that. But modern decor, while looking sharp (at first) doesn't age well. And this was certainly the case at the Aloft in Homewood. Most of the room furnishing were beginning to show there age. Additionally, whatever repairs that had been attempted were poor in quality and quite visible to the eye. The hallways had numerous scuffs and missing trim and chunks of dryway missing. Even the concrete steps and floor inside the building were stained and poorly maintained and cleaned (see pictures for all of the above). On check-in, I stood at the counter for a solid 5-7 minutes before someone appeared from the back office area. I am also a Marriott (Lifetime) Titanium member. I was not greeted as a Bonvoy member, much less as a Titanium member. Nor was I offered the Titanium Elite arrival gift. I mentioned this and was told (we'll credit you the points). Ad of this writing, those points have not been credited. When I arrived in my room, it was a two queen bed room. One bed looked fine. The other bed had clearly been remade or laid upon and was quite wrinkled. Not a particularly inviting situation. But no worries, I just slept on the bed that looked good. This was only a 1-night stay. I left at 8:00 am in the morning to have breakfast across the street at the Farm Bowl with a colleague. Before I left, I left the do not disturb sign on my door. Upon returning around 10 am I was surprised to find the housekeeping person in my room stripping the bed. I asked her to leave while I used the restroom and finished packing. Then, upon check-out, I waited again at the desk for 3-5 minutes. I inquired as to the points, and the person checking me out (who was different than the person checking me in) looked at me with a puzzled look. Overall, the location is good for my particular re-occurring travel. But after this stay, I will look for a new location - maybe the nearby Hampton Inn or Embassy Suites? Aloft Homewood Management: your location needs some attention paid to both maintenance and to the service provided at the front desk and housekeeping.
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