Hotel Aruma Ha

WE WERE ROBBED. A male housekeeper BROKE INTO A HOTEL SAFE and took all our money! After that he quit. Before coming here we got a note via *********** messenger that we should bring cash as there is difficult to use credit cards in the restaurants and bars and that ATM many times run out of money. So we did. When checking in the manager specifically said to put all money and valuables in the hotel safe. So we did. On the 2nd day we came back to the hotel and found the doors of our room widely open. The manager apologised that an employee that was cleaning the rooms unexpectedly quit while cleaning our room. We were shocked that they did not at least close the doors of the room as we had laptops in and other valuables inside the room. After a couple of hours we needed the cash and tried to open a hotel safe but the lock was stuck. It was working perfectly in the morning and that made us feel a bit uncomfortable. After numerous tries to open it we contacted the manager and we tried to open in together with her key copies. She brought all copies of all the safes in the hotel and we tried one by one. No luck. The maintenance personnel came and forced open the hotel safe. The passports were in, Euros were still in, but ALL US DOLLARS WERE GONE. After that we were dealing with the police until early hours of the morning and when coming back to the hotel we found the copies of all hotel safe keys still on the fence of our door accessible to anyone! They do not care about the safety at all! The whole time staying here (5 nights) we were dealing with the police, the owner and the manager. The manager and the owner handled the situation very badly. I am still shocked by the lack of help they offered us. They did not clean our room the whole time, did not give us clean towels, no eye contact, turning away from us as soon as we stepped into the hotel premisses. In the end we felt like we were the the guilty ones. We are utterly disappointed.

Acogedor El hotel, la estancia, el servicio, la atencion, todo estuvo excelente. El clima no fue bueno con nosotros, por lo que no pudimos diafrutar mucho. Pero en cuanto al hotel, todo estuvo perfecto. El personal super amable.

Hola!!! Gracias por ser pet friendly y aceptarnos con nuestro perrito !!! Nos encantó visitar Aruma Ha!! Estaba súper cerca del mercado y de la zona centro así que pudimos movernos sin tener que tomar taxi, aunque son cabañas muy sencillas la atención estuvo excelente y pudimos adquirír una de sus promociones y nos salió a súper buen precio !!! Muchas gracias!