Vieraskäyttäjä
21. maaliskuuta 2025
After an incredible journey through the Yucatán, we wanted to end on a high note in Holbox and booked a three-night stay at Casa Muuch. Unfortunately, the experience fell far short of our expectations. First, the outdoor space and beach shown in the photos no longer exist, as the area is now submerged by the sea. Guests are left with no choice but to use the overcrowded partner beach club next to the hotel. The hotel is sandwiched between two beach clubs , both playing loud music daily. Additionally, ongoing construction work on the adjacent building part of the same structure as Casa Muuch adds to the noise. To make matters worse, we had no running water for several days, meaning no showers and no way to flush the toilets. The tense atmosphere among other guests was palpable, and the manager’s communication was extremely poor, as she struggled to justify the various shortcomings. At first, she offered a partial refund, but once we had left, she only proposed compensation for half of our last night’s stay. Overall, this was an extremely disappointing experience, and to be completely honest, this hotel is best avoided.
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