Le Pavillon Hoi An Gallery Hotel & Spa

Great location about 15 mins walk into the town. Hotel was clean and tidy. Staff were so friendly & every day chatted with us about our plans for the day and offered recommendations. The hotel was so quiet when we were there. We only realised as we were moving on that they have a restaurant upstairs

The hotel room was spacious with solid furniture and was quite clean. I looked forward to breakfast. When I got the breakfast there were many choices. I chose to have a cereal. Then I went to get some bread and noticed the cheese had a mystery ingredient. I looked closer and realized they were small flies. I then looked closer at the rest of the buffet and saw there were flies crawling over everything. I complained and pointed to the open windows. The staff laughed and closed just one window. I stopped eating my breakfast and could not believe how poor their hygiene was. I complained to reception after showing them the Photographs I had taken and got a small refund to pay for eating elsewhere. It's a shame as the room itself was nice, just don't eat there.

Decent location within 10mins walking distance to market and another 5mins to the Old Town. The distance means you'll get more space and quietness away from the crowd. Overall, quite value for money. Room is spacious, well-maintained and cleaned. Breakfast selection also not bad, ticks most of the basic requirements. Staffs are friendly, helpful and smile a lot.

Place for breakfast is very big, clean, tidy and distance for every table not too close so enjoy privacy. Food is not too much but pair enough for travelers.

Nice little hotel - breakfast was a disappointment and the pool closes at 6! Which is annoying. I like an evening swim when it’s so hot. Room was nice, hotel was clean and a short walk from old town! Recommend doing the coconut village visit! Amazing experience!

My second visit to this hotel again within 10days, 1st visit was in October and everything was perfect and this 2nd trip (November) there’s a water trapped faulty in the shower room, room door is a bit not in good condition and the channel reception, TV remote control not functioning well , and here comes another staffs Mr Thuong (Bellman cum Security) together with maintenance staff come to rectify the issue, subsequently Front Desk Receptionist Ms Phuah Thi Hong Hanh called me and asked if I need to change to another room , well I told her if they can solved the issues in my room I’ll just remain to the same room . I’m so pleased the hotel really take care of their hotel guests as the next following day , Ms Phuah has prepared new room to me for room change although I never ask for it because the issues has been solved on the spot. Thank you and appreciate! Initial part was tempted to try other 4-5 stars hotels with much better facilities and great rate on room rates within the vicinity but end up I still choose back Le Pavillion because Front House staffs are extremely helpful , friendly and genuine warm welcome us home, here I really wants to compliment Mr Vo Van Tri (Bellman cum Security) whom doesn’t speak much English but he knows and understands what I need , whenever I walk out from the hotel entrance he will approached me and ask if I need hotel bicycle to get to my destination. Will definitely choose the same hotel again for my next trip . -Perfect location for walking into old town and close to night markets. -Room is well-furnished makes me feel relaxing, peace, comfortable and feel like home. -Most importantly, the hotel staffs are the “Gems” of this hotel. Very friendly and attentive to their guests in house.