Hoi An Aurora Riverside Hotel and Spa

Beautiful...

Exceptional customer service. I had leftovers and they gladly helped me reheat it in the staff kitchen and let me eat it in the buffet area.

A little far out and right next door to a nightclub but pleasing views over the river. Very clean and nice to have a balcony.

Nice room with a lovely view over the rice fields. Slight noisey as it’s next to a party hostel however only noticed whilst on balcony though and it wasn’t an inconvenience at all. The room did smell slightly of mold. I would stay again

The hotel's service quality is very good, the staff is friendly, the rooms are clean.

Очень хорошо здесь) Кроме велосипедов) я понимаю, они бесплатно даются, но это ведь не значит, что они должны быть такими плохими) нужно обновить парк велосипедов или подтянуть цепь. В остальном-хороший завтрак, отличный вид из окна на рисовые террасы, чистая постель, вежливый персонал! Украсили нам кровать в честь нашего медового месяца) Экскурсии предлагают дорого) Лодка-корзина предложили за 300к на человека, а мы купили на KLOOK за 150к на двоих!;)))) Всем советую покупать экскурсии на KLOOK;)

還可以的吧

This boutique hotel is ideal for seasoned travellers looking for safe, comfortable, and value-for-money accommodation. The rooms are clean and the daily breakfast was good and very substantial. The staff deserves special mention for their excellent service; they were attentive and helpful and made the stay a most pleasant experience. It's also great to be so near to the old town which was the key attraction for me.

They advertised 2 restaurants, a coffee shop, room service and a spa, and an airport shuttle. I sent 3 emails confirming my flight arrival time but received no response and there was no shuttle waiting when I arrived. What should have been a 30 minute shuttle ride from airport to hotel turned into a 3 hour trip to the wrong hotel before finally getting to the correct hotel. there were no restaurants on the property and no room service. When I asked about dinner I was directed to a restaurant 500 metres down a very busy road with no footpath. If you want to use the spa facilities you need to give them at least one hour notice so they can call someone in as it’s not open all the time. The rooms were clean and tidy but very old. I had a leak in my bathroom. They sent someone to dry the floor but not fix the leak. The lock on my room door jammed and someone had to come and let me in my room and then repair the lock. Definitely not the 4 star hotel they advertised!