Laluna Hoi An Riverside Hotel & Spa arvostelua

Majoituspaikan vastaus: Dear Ms. Jasmine,Thank you for taking the time to leave a detailed review. We truly appreciate your effort in sharing your experience.However, upon reviewing your feedback, it seems there might have been a mix-up, as the details you mentioned appear to describe another hotel. At Laluna Hoi An Riverside Hotel & Spa, we strive to provide excellent service, and we would be delighted to welcome you in the future so you can experience our unique offerings firsthand.Should you have any further concerns or need assistance, please do not hesitate to reach out to us.Warm regards,Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: Dear Dubois,Thank you so much for sharing your wonderful experience at Laluna Hoi An Riverside Hotel & Spa. We are thrilled to hear that you enjoyed our convenient location, just a short walk from the Old Town and the night market.Your kind words about our staff mean a lot to us, and we’re delighted that their service made your stay even more enjoyable. It’s also fantastic to know that our buffet breakfast, with its variety, left a positive impression on you.We truly appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to Hoi An.Warm regards,Laluna Hoi An Riverside Hotel & Spa Team

Majoituspaikan vastaus: Dear Kumano,Thank you very much for sharing your kind words about your stay with us. We are truly delighted to know that you appreciated our location, facilities, and rooms. Your heartfelt compliments about the hospitality of our staff, including our security team, mean so much to us.We are especially happy that we could make your experience more comfortable during the delay of your return flight and that you found our hotel child-friendly. It would be a great honor to welcome you back to our hotel if you have the chance to visit Hoi An again.Once again, thank you for your lovely feedback. We look forward to serving you in the future.Warm regards,Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: 親愛的客人，感謝您的寶貴反饋！我們對於未能達到您的期望感到抱歉，並會根據您的意見加強改善。我們希望未來能有機會為您提供更好的服務和環境。期待您的再次光臨！此致,Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: 親愛的客人，感謝您的反饋！我們很高興您整體上對酒店感到滿意，並對房間的設施提出了寶貴的意見。對於空調主機的噪音問題，我們深感抱歉，並會盡快進行檢查和改善。期待在您下次入住時提供更好的體驗。此致，Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: Dear Brady,Thank you for taking the time to share your feedback about your stay at Laluna Hoi An Riverside Hotel & Spa. We are delighted to hear that you found our hotel lovely and appreciated the helpfulness of our staff, especially Lady Than at reception and our doorman.We apologize for any discomfort caused by the sales approach during breakfast, and we will certainly address this with our team to ensure a more relaxing experience for our guests. Your comments regarding the food selection have also been noted, and we will consider how to improve the variety for our European guests.We truly appreciate your kind words about the massages and hope to have the pleasure of welcoming you back in the future.Best regards,Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: เรียนคุณ Rattanin,ขอขอบคุณสำหรับความคิดเห็นที่ดีเยี่ยมของคุณค่ะ เรามีความยินดีที่ทราบว่าคุณชื่นชอบบรรยากาศของโรงแรม ความสะอาด และความสะดวกสบายในการเดินทางจากโรงแรมไปยังแหล่งท่องเที่ยวต่าง ๆ หวังว่าจะได้มีโอกาสต้อนรับคุณอีกครั้งในอนาคตค่ะขอแสดงความนับถือ!Laluna Hoian Riverside Hotel & Spa

Majoituspaikan vastaus: 親愛的客人，感謝您的反饋。很高興您對整體入住體驗感到滿意。對於您提到的沒有電梯的問題，我們深感抱歉。我們會努力改進，確保今後的客人有更舒適的入住體驗。期待您的再次光臨！謝謝，Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: Dear Beloved Guest,Thank you for your positive feedback! We’re delighted to hear that you found our hotel clean and appreciated the free bikes for exploring the town. It’s great to know that you enjoyed the quiet atmosphere and found our staff to be friendly.We hope to welcome you back soon!Warm regards,Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: RUMちゃん様,ご宿泊いただき、また素敵なレビューをありがとうございます！ホイアン旧市街やナイトマーケットへの便利なアクセス、無料の自転車レンタルをお楽しみいただけたこと、大変嬉しく思います。ランタンの幻想的な雰囲気を存分にお楽しみいただけたとのこと、良かったです。お部屋の清潔さや静かさ、シャワーの温かさ、バルコニーからの川の眺めにもご満足いただけて何よりです。スタッフの親切さやフレンドリーな対応についてもお褒めの言葉をいただき、ありがとうございます。またのご来訪を心よりお待ちしております。心を込めて、Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: Dear Beloved Guest,Thank you for your positive feedback! We’re glad to hear that you had a good experience and found our location convenient for exploring the night market, day market, and local dining options.We look forward to welcoming you back in the future!Warm regards,Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: Dear Beloved Guest,Thank you for your feedback. We’re glad to hear that you found the room clean and the service satisfactory. We apologize for the inconvenience caused by the lack of air conditioning in the hallway and the strong mold smell.We are addressing these issues to ensure a more comfortable stay for future guests. Your comments are valuable in helping us improve.We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Laluna Hoi An Riverside Hotel & Spa

Majoituspaikan vastaus: Dear Beloved Guest,Thank you for returning to stay with us and for your wonderful feedback! We’re thrilled to hear that you enjoyed the breakfast, found our staff friendly and helpful, and had a great experience once again.Your recommendation means a lot to us, and we look forward to welcoming you back for a third visit!Warm regards,Laluna Hoi An Riverside Hotel & Spa