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Vahvistetut arvostelut
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Puhtaus8.3
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Kaikki arvostelut(47)
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Kielteisiä arvosteluja(1)
Anonyymi käyttäjä
Superior Double -huone
Majoittunut 6. 2025
Perhe
7 arvostelu
9.0/10
Mahtava
Lähetetty 14.7.2025
Baby cot is big and clean.
Hotel breakfast is decent.
Swimming pool is small.
Good location which near the old town
However, I don’t think it’s the hotel problem, but its river side hotel, you might expect there is mosquito in the room sometimes, we saw three mosquitos in our room.
Käännä
ITSADA
Super Deluxe -huone joenäköalalla(queen-parivuode)
Very good service. All the staff are friendly and helpful. Convenient location
Käännä
Chua Lilian
Deluxe Double -huone allasnäköalalla
Majoittunut 4. 2025
Matkustus ystävien kanssa
3 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 31.5.2025
Stayed for one night. Location is good. Good food around the hotel.
Käännä
Ming Seng
Deluxe-kahden hengen huone, jossa on puutarha- tai kaupunkinäköala
Majoittunut 4. 2025
Pariskunta
3 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 29.5.2025
Good Location and easy access to attractions.
Käännä
CHUA
Perheen yhdistävä huone joen näköalalla
Majoittunut 4. 2025
Perhe
4 arvostelu
10/10
Ylivertainen
Lähetetty 27.5.2025
Excellent location near the ancient town and by the river. The staff is great and helpful. The rooms are clean, modern, and bright. Bathrooms are great too.
Majoituspaikan vastaus: Dear INUKAI MARIKO,Thank you for your kind feedback! We're glad to hear that you had a pleasant experience with our friendly staff and that we could accommodate your airport shuttle time changes. It was our pleasure to assist you, and we hope to welcome you back to Laluna Hoi An Riverside Hotel & Spa in the future.Warm regards,Laluna Hoi An Riverside Hotel & Spa
JASMINE HHH
Super Deluxe -huone joenäköalalla(queen-parivuode)
Majoittunut 12. 2024
Perhe
21 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 22.1.2025
Nice hotel with strategic location. The beach is just across the road, nearby has a lot of shops and restaurants. The hotel has its own pool, kid club, spa and restaurant. The price is reasonable and with nice ambience, breakfast has variety of choices and good of food. The highlight for us was the exceptional level of customer service. All the staff were polite, understanding and tried to help us and supply us additional bottles of water when requested. The free tea break was great and awesome service by Hotel. The restaurant waitresses are friendly and helpful.
Käännä
6/11
Majoituspaikan vastaus: Dear Ms. Jasmine,Thank you for taking the time to leave a detailed review. We truly appreciate your effort in sharing your experience.However, upon reviewing your feedback, it seems there might have been a mix-up, as the details you mentioned appear to describe another hotel. At Laluna Hoi An Riverside Hotel & Spa, we strive to provide excellent service, and we would be delighted to welcome you in the future so you can experience our unique offerings firsthand.Should you have any further concerns or need assistance, please do not hesitate to reach out to us.Warm regards,Laluna Hoi An Riverside Hotel & Spa
dubois
Superior Double -huone
Majoittunut 11. 2024
Yksin matkustava
12 arvostelu
10/10
Ylivertainen
Lähetetty 6.12.2024
Great location…just 5 minutes to Old Town and 10 minutes to the night market…staff was excellent and knowledgeable…buffet breakfast was very good and had plenty of variety
Käännä
Majoituspaikan vastaus: Dear Dubois,Thank you so much for sharing your wonderful experience at Laluna Hoi An Riverside Hotel & Spa. We are thrilled to hear that you enjoyed our convenient location, just a short walk from the Old Town and the night market.Your kind words about our staff mean a lot to us, and we’re delighted that their service made your stay even more enjoyable. It’s also fantastic to know that our buffet breakfast, with its variety, left a positive impression on you.We truly appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to Hoi An.Warm regards,Laluna Hoi An Riverside Hotel & Spa Team
HDKen
Perheen yhdistävä huone joen näköalalla
Majoittunut 10. 2024
Perhe
4 arvostelu
10/10
Ylivertainen
Lähetetty 25.11.2024
It's a wonderful hotel.
The location, facilities, and rooms were great, but the hospitality of the staff was especially the best. The security guard too.
Our return flight was delayed, but the hotel staff provided us with a place to wait until late.
It's also child friendly.
If I have a chance to go to Hoi An again, I would like to use this hotel again.
Käännä
Majoituspaikan vastaus: Dear Kumano,Thank you very much for sharing your kind words about your stay with us. We are truly delighted to know that you appreciated our location, facilities, and rooms. Your heartfelt compliments about the hospitality of our staff, including our security team, mean so much to us.We are especially happy that we could make your experience more comfortable during the delay of your return flight and that you found our hotel child-friendly. It would be a great honor to welcome you back to our hotel if you have the chance to visit Hoi An again.Once again, thank you for your lovely feedback. We look forward to serving you in the future.Warm regards,Laluna Hoi An Riverside Hotel & Spa
wkip
Superior Double -huone
Majoittunut 9. 2024
Pariskunta
14 arvostelu
6.0/10
Lähetetty 19.11.2024
環境一般。
Käännä
Majoituspaikan vastaus: 親愛的客人,感謝您的寶貴反饋!我們對於未能達到您的期望感到抱歉,並會根據您的意見加強改善。我們希望未來能有機會為您提供更好的服務和環境。期待您的再次光臨!此致,Laluna Hoi An Riverside Hotel & Spa
mmbean
Perheen yhdistettävä huone uima allasnäkymällä
Majoittunut 9. 2024
Perhe
11 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 7.11.2024
房間稍微有些老舊,總體來説不錯,有個房間晚上空調主機的聲音太響了
Käännä
Majoituspaikan vastaus: 親愛的客人,感謝您的反饋!我們很高興您整體上對酒店感到滿意,並對房間的設施提出了寶貴的意見。對於空調主機的噪音問題,我們深感抱歉,並會盡快進行檢查和改善。期待在您下次入住時提供更好的體驗。此致,Laluna Hoi An Riverside Hotel & Spa
Dbrady101
Super Deluxe -huone joenäköalalla(queen-parivuode)
Majoittunut 9. 2024
Yksin matkustava
3 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 11.10.2024
The hotel is lovely.. the staff are so helpful.. food was ok ..plenty of choice for Asian traveller's but not much choice for European . Usual bacon and eggs... ....lovely Lady Than on reception, so pleasant and older gentleman on door.. ...others are quite forceful on selling you trips and spa treatments..not nice when you're trying to enjoy your breakfast. You do feel obliged to buy... the massages are great everywhere you go in Vietnam.
Käännä
Majoituspaikan vastaus: Dear Brady,Thank you for taking the time to share your feedback about your stay at Laluna Hoi An Riverside Hotel & Spa. We are delighted to hear that you found our hotel lovely and appreciated the helpfulness of our staff, especially Lady Than at reception and our doorman.We apologize for any discomfort caused by the sales approach during breakfast, and we will certainly address this with our team to ensure a more relaxing experience for our guests. Your comments regarding the food selection have also been noted, and we will consider how to improve the variety for our European guests.We truly appreciate your kind words about the massages and hope to have the pleasure of welcoming you back in the future.Best regards,Laluna Hoi An Riverside Hotel & Spa