Hawkstone Hall Hotel & Gardens

This an extraordinary venue which is reminiscent of a former age in terms of standards of service, cleanliness, and staff etiquette. The location is set in beautiful, well tended, and spacious grounds in an idyllic rural setting, complemented by gardens and an ornamental pond. The house is historic and we took the tour which is fascinating and the decor is breathtaking. The hall has been refurbished to the highest standards, in fine taste, with wonderful furnishings, and is spotlessly clean. I have seldom ever witnessed the standards of service to match this venue which reminds me of that which my parents valued, and which is sadly missing today, even in some of the finest hotels. The staff were polite, very well dressed, including white gloves when carrying food! All exhibited a style and courtesy which reflected training to the highest standard. The ambience was added to by music softly playing suited to the historic period of the rooms. I have travelled all over the world and rarely been as impressed as I was visiting this fine venue today, which is the epitome of excellence in hospitality.

Awful check out experience it was like something out of the 1950’s/faulty towers! All bills incorrect. 1 member of staff! Waiting staff were lovely meals were quirky but nice shame they were the same both nights. Cleaning staff also very pleasant and rooms clean. A special few days was spoilt at the end! Very sad! Left a bad taste! Need to up your game.

Daughter, Son-in-Law and my husband and I attended our first wedding here yesterday and stayed the night. What a stunning hall and a wonderful wedding venue. Everything was perfect, food was lovely and the staff were excellent and really friendly. All in all an excellent 24 hours!

We got married here in May 2023. The wedding team made our day so special and I will always be so greatful for them giving us the best day of our lives. We have stayed here a few times since getting married and everytime we arrive we still feel just as special as when we got married here. They always go above and beyond when we stay here. The little things like the glass of champagne on arrival and how they talk you through everything on check in. All the staff are so friendly and nothing is ever too much trouble.

Stayed 1 night, DBB everything was absolutely fabulous. Dinner was lovely with great service,we stayed in the Wordsworth suite it was Huge, clean and very comfortable. Breakfast was lovely the next morning too. Will definitely stay again

I would rarely give 5/5 always thinking there is always room for improvement but im feeling generous in this new year and yes there was one niggle. I took advantage of a January offer of DBB as a Christmas pressie for my wife. Normally its standard price would be bit too much for us to afford ot want to pay. The entrance is along a very long track with 3 automated gates which adds to the suspense. When it comes into view is the first + or i should say the second + as the first was the courteous response when initially booking. Lovely to crunch walk across a stone/gravel paving to the steps. On entering the building you immediately get that sense of grandeur. Checking in was a lovely experience as we were given a couple of glasses of fizz and pointed to a lovely seated area. The friendly receptionist came over and had the time to engage in pleasant conversation before the formalities and giving us directions to our room, a classic in one wing. I think it's always difficult to make a corridor with doors along it not look like an old folks home especially with fire regs needing to be adhered to. The lighting helped to overcome my opinion. The opposite corridors in the posher side had some very nice wall lighting to further dispel my old folks home view.Room was very spacious, clean and simply but nicely furnished and decorated The old telephone adding an old touch. Room was very warm. Sizeable bathroom with shower. Coffee and tea making facilities were fine but with my pet hate of UHT milk sachets (fresh milk was available if asked for). To shorten review...Dinner was very good, staff were excellent,friendly and helpful and the dining saloon made you feel special. Retiring to the snug for a few more drinks and time to chill and chat to other guests who all equally enjoyed their meals from the Winter Warmer menu. Pleasantly surprised that the drinks werent over inflated in price. , a little more expensive but still cheaper than London prices. Choice for breakfast was good and tasty eggs benedict, although the coffee was very strong ,not that hot and tasted as though it had been standing for a while. I know the staff would have replaced it if asked but only wanted the one cup. I think we missed the toast or werent shown where it was but to be honest we were pretty full after a cereal . On checking out we opted to do the free audio tour around the house and the grounds and this was really good, took a good hour and half to do house plus grounds. The ethos of the owners in taking on the hall and its function as a hotel and wedding venue was to be applauded. Left the niggle to the end . The room we had was very close to either a fan or what I believe was a central heating pump. The noise from it being transmitted along the pipework? was enough to prevent my wife sleeping , i eventually overcame it by putting wet tissue in my ears as an ear plug, finally dropping off around 4am whilst my wife gave in and read her book. I appreciate the size of boile