Silverland Sil Hotel – valokuvat

Majoituspaikan vastaus: Sil xin chào display123,Thank you for taking the time to share your recent experience with us. We sincerely regret to hear that your stay did not fully meet your expectations.Please accept our apologies for the inconvenience caused by the lack of natural light in the room and the noise disturbance. While our base rooms are designed to be cozy and functional, we understand how important natural light and a quieter environment are for guest comfort. Your feedback on the lift and overall experience is also noted, and we will certainly explore ways to improve in these areas.On a positive note, we’re glad the hotel’s central location and the variety of nearby dining options were convenient for you.We hope to have the opportunity to better serve you in the future, perhaps with a room upgrade or suggestion for a more spacious and naturally lit option.Best Regards,Calvin ChâuHotel Operations Manager

Majoituspaikan vastaus: Sil xin chào display123,Thank you for taking the time to share your recent experience with us. We sincerely regret to hear that your stay did not fully meet your expectations.Please accept our apologies for the inconvenience caused by the lack of natural light in the room and the noise disturbance. While our base rooms are designed to be cozy and functional, we understand how important natural light and a quieter environment are for guest comfort. Your feedback on the lift and overall experience is also noted, and we will certainly explore ways to improve in these areas.On a positive note, we’re glad the hotel’s central location and the variety of nearby dining options were convenient for you.We hope to have the opportunity to better serve you in the future, perhaps with a room upgrade or suggestion for a more spacious and naturally lit option.Best Regards,Calvin ChâuHotel Operations Manager

Majoituspaikan vastaus: Sil xin chào Ak47Li,Thank you for your kind words and for taking the time to share your experience at Silverland Sil Hotel!We’re delighted to hear that everything met your expectations — from the modern, clean, and bright room to our friendly and attentive team. It brings us joy to know that An, Louis, and Keisha made you feel at home with their warm hospitality. We’ll be sure to share your compliments with them, as they will be thrilled to know they made a difference in your stay.We’re also glad our central location added convenience to your Saigon adventures, with so many landmarks and dining options within walking distance.We truly look forward to welcoming you back for another memorable stay soon.Best Regards,Calvin ChâuHotel Operations Manager

Majoituspaikan vastaus: Dear our valued guest,Thank you for sharing your experience with us.We’re truly glad to hear that you loved the food and felt well taken care of throughout your stay. It’s wonderful that the overall experience was enjoyable, even if the room felt a bit small. Your positive comments mean a lot to our team.However, we sincerely apologize that your check-out experience did not meet expectations. Please know that we take such feedback seriously. We aim to ensure all our guests leave with a positive impression, and it’s disappointing to hear that this final part of your stay felt uncomfortable. We will review this matter internally with our team to improve our check-out process and ensure more thoughtful, seamless departures moving forward.We genuinely hope to have the opportunity to welcome you back and provide an even better experience from start to finish.Best Regards,Calvin ChâuHotel Operations Manager

Majoituspaikan vastaus: Sil xin chào 달복,Thank you so much for your kind review!We're delighted to hear that you enjoyed the afternoon tea and breakfast — two of the experiences we take great pride in. Most of all, thank you for highlighting Louis's friendliness. We’re so proud to have him on our team, and your recognition will surely make his day.We look forward to welcoming you back to Silverland Sil Hotel for another warm and memorable stay!Best Regards,Calvin ChâuHotel Operations Manager

Majoituspaikan vastaus: Dear our valued guest,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our cleanliness and hygiene, as well as the comfort of our bedding and pillows. It’s good to know you found our service at a standard four-star level.We also take note of your observations regarding the size of the hotel and the limited breakfast options. Your feedback is very important to us as we continuously strive to improve our guest experience, and we will certainly review how we can enhance our breakfast variety and other facilities.We hope to have the opportunity to welcome you back in the future and provide an even better stay.Best Regards,Calvin ChâuHotel Operations Manager

Majoituspaikan vastaus: Dear our valued guest,Thank you so much for your wonderful and detailed feedback! We are thrilled to hear that you found our facilities to be good value for the price and that cleanliness and hygiene met your expectations. It’s fantastic to know our convenient location near Japan Street made your strolls enjoyable.I’m especially glad that our service team, including Han and Thuan, made your stay memorable with their attentive and considerate care—such as the room upgrade, Vietnamese translation assistance, and the thoughtful fruit plate. We will be sure to pass on your kind words to them, as recognition like this truly motivates our team.Your praise of our breakfast buffet and the beef pho being even better than Jinli is truly appreciated—it’s one of our team’s specialties, and we’re happy you enjoyed the variety and quality.We look forward to welcoming you back to Silverland Sil Hotel for another exceptional stay!Best Regards,Calvin ChâuHotel Operations Manager

Majoituspaikan vastaus: Sil xin chào Xiangjiaonigebunana_,Thank you very much for taking the time to share your experience with us.We’re truly glad to hear that you found your room clean and well-equipped, and that you appreciated our central yet peaceful location – a rare combination in the heart of Ho Chi Minh City. Your compliments on our decoration and service mean a lot to us, as we strive to create a calm and charming atmosphere with warm, attentive hospitality.We also note your feedback regarding the room size. While our design aims to make the most of the space with thoughtful amenities and stylish touches, we understand that preferences can vary and will take this into account for future improvements.We hope to have the pleasure of welcoming you back for an even more comfortable stay.Best Regards,Calvin Châu, Hotel Operations Manager

Majoituspaikan vastaus: Sil xin chào Mr. Xu,Thank you very much for choosing Silverland Sil Hotel and for taking the time to share such detailed feedback about your recent stay. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the bed configuration, room layout, sound insulation, and the disturbances that affected your rest.We sincerely regret the inconvenience caused by the twin beds being joined without a proper mattress cover, the placement of the bedside switch, the loud air conditioner, and the bright TV standby light at night. We also understand your concern about the limited space in the room and bathroom, and we acknowledge that this impacted your comfort during the stay.Your feedback is incredibly valuable and has been shared with our management team for thorough review. We are committed to making necessary adjustments and enhancements to ensure future guests enjoy a better experience.Although we fell short this time, we would be honored if you could give us another opportunity to welcome you back and provide a more satisfying and restful stay.Best regards,Calvin Châu, Hotel Operations Manager