Zazz Urban Ho Chi Minh arvostelua

Majoituspaikan vastaus: 非常感謝您選擇入住 Zazz Urban HCM 酒店，並給予好評！我們很高興您對酒店的地理位置感到滿意。期待您的再次光臨，祝您生活愉快！

Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for choosing to stay with us and for your kind feedback.We're delighted to hear that you found our hotel clean and our staff friendly and helpful.Your satisfaction is our greatest motivation.We look forward to welcoming you back in the future.Best regards,Zazz Urban Ho Chi Minh Team.

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback. We’re glad to know you had a positive experience.We hope to welcome you again soon!Best regards,Zazz Urban Ho Chi Minh Team.

Majoituspaikan vastaus: 尊敬的貴賓，您好！非常感謝您選擇入住 Zazz Urban HCM 酒店，並抽出寶貴時間給予好評！我們很高興您滿意我們的早餐。您的肯定是我們不斷提升服務的動力。期待您的再次光臨，祝您生活愉快！

Majoituspaikan vastaus: Dear Valued Guest,Thank you for staying with us at Zazz Urban HCM and for your kind recommendation.We're delighted to hear that you found our hotel suitable for business travelers.Your feedback means a lot to us.We look forward to welcoming you again on your next trip!Best regards,Zazz Urban HCM Team.

Majoituspaikan vastaus: 尊敬的貴賓，您好！非常感謝您抽出寶貴時間反饋您的入住體驗。對於您在入住期間遇到螞蟻的問題，我們深感抱歉。這並非我們一貫的服務標準，我們已經立即通知相關部門進行徹底清潔與滅蟲處理，以確保類似情況不再發生。我們真誠地向您致以歉意，並希望未來還有機會為您提供更加舒適滿意的服務。祝您生活愉快！

Majoituspaikan vastaus: Dear Valued Guest,Thank you for choosing to stay at Zazz Urban HCM and for sharing your feedback.We're glad to hear that you appreciated our convenient location in District 5 and found our staff helpful and polite.We regret to hear that the credit card facilities in the area did not fully meet your expectations.Your comments are valuable and will be shared with the team as we continue to improve our guest experience.We hope to have the opportunity to welcome you again in the future.Best regards,Zazz Urban HCM Team.

Majoituspaikan vastaus: 尊敬的貴賓，您好！非常感謝您選擇入住 Zazz Urban HCM 酒店，並給予如此詳細而真誠的評價。我們很高興您對房間的整潔與安靜感到滿意，也感謝您對前台工作人員的肯定。能為您帶來良好的入住體驗，是我們莫大的榮幸。關於您提到的早餐選擇、服務態度、裝修風格及設施的相關建議，我們已經認真記錄並會在今後的改進中作為參考。對於房間初始氣味、抽風機噪音以及健身房空間的問題，我們深表歉意，並會積極尋求優化方案，以提升賓客的整體舒適度。再次感謝您的寶貴意見與鼓勵，期待在不久的將來再次為您服務，歡迎您回“家”！祝您生活愉快，萬事順意！Zazz Urban HCM 酒店團隊敬上

Majoituspaikan vastaus: この度はZazz Urban HCMホテルをご利用いただき、誠にありがとうございます。お部屋の清潔さにご満足いただけたようで、大変嬉しく思います。屋上のバーが改修中でご不便をおかけしましたこと、心よりお詫び申し上げます。より快適な空間をご提供できるよう、ただいま改善に努めております。ぜひまたのご来館をスタッフ一同、心よりお待ちしております。

Majoituspaikan vastaus: 尊敬的貴賓，您好！首先，非常感謝您一直以來對 Zazz Urban HCM 酒店的支持與信任。也感謝您抽出寶貴時間與我們分享此次入住的詳細感受。對於此次退房過程中因物品遺落而帶來的不便與不愉快體驗，我們深感遺憾，並真誠地向您致以歉意。我們非常理解您對個人物品的重視，以及因溝通與檢查不周而帶來的失望。關於退房流程中的房間檢查，我們的確有責任在關注物品損耗的同時，也應更用心地協助賓客確認是否有物品遺留。您的反饋對我們極具價值，我們已經將此事反饋至相關部門進行復盤，並優化退房流程，強化員工在此方面的培訓。再次為此次體驗未能達到您的期待表示誠摯的歉意。若您未來再次蒞臨，我們將竭誠為您提供更加周到與貼心的服務，也希望能為您留下更好的印象。祝您一切順利，生活愉快！Zazz Urban HCM 酒店團隊敬上

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words!We're delighted to hear that you had a very good experience at Zazz Urban HCM.We hope to welcome you back again soon!Best regards,Zazz Urban HCM Team

Majoituspaikan vastaus: Dear Valued Guest,Thank you for choosing to stay at Zazz Urban HCM and for taking the time to share your feedback.We’re glad to hear that you found the room clean and cozy, and we truly appreciate your recommendation.We’re sorry to hear that the room size did not fully meet your expectations.Your comments are valuable and will be taken into consideration as we continue working to improve the guest experience.We hope to have the pleasure of welcoming you again in the future.Best regards,Zazz Urban HCM Team.

Majoituspaikan vastaus: 尊敬的貴賓，您好！感謝您選擇入住 Zazz Urban HCM 酒店，並撥冗分享您的寶貴意見。很高興得知您對我們櫃台、餐廳、清潔及停車場同仁的服務態度感到滿意，也感謝您對早餐特別是湯麵的肯定。關於您提到近期熱水溫度不夠熱的情況，我們對此深表歉意。我們已經通知相關部門進行檢查與維護，以確保熱水供應穩定，避免再次影響賓客的舒適體驗。衷心感謝您的反饋與理解，期待未來再次為您服務，帶來更加完善的入住體驗。祝您生活愉快，萬事順心！Zazz Urban HCM 酒店 敬上

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at Zazz Urban HCM. We truly appreciate your comments, both positive and constructive.We’re glad to hear that our security guard made a positive impression during your visit, and we will be sure to share your kind words with him — it means a lot to the team.We sincerely apologize for the inconvenience caused by the bathroom layout and the condition of the complimentary water. Your feedback regarding room design, pricing, and the in-room item list has been noted and will be shared with the relevant departments for review and improvement.Regarding the passport deposit, we understand your concern. While local regulations allow hotels to hold identification in lieu of a cash deposit in some cases, we acknowledge that this may have made you feel uncomfortable, and we’ll work to ensure that our procedures are clearly communicated and respectful of guest preferences.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future with an improved experience.Best regards,Zazz Urban HCM Team