Express by M Village Vo Van Kiet

While the Service was great, the location was about a 20minutes drive from the city center. Room wise while spacious, the room lacks soundproofing which was a major challenge for us as we could not fall asleep even at 12am as the room was located right beside the junction.

요청에 대한 어떠한 설명과 대응이 없음 쳐다보기도 싫음

One of my favorite hotel chains. The location is far enough from the city center to be quiet.

Avoid staying at this hotel group! I’ve lived in Vietnam for eight years and stayed in thousands of hotels. In Ho Chi Minh City alone, I’ve stayed at this hotel group’s branches over 20 times. However, this particular branch required me to provide a physical passport and visa for check-in, refusing to accept digital copies of my passport as an alternative. Even five-star hotels in Ho Chi Minh City have never demanded original passports or visas. In most cases, a photo of the passport is sufficient. If such a policy does exist, the hotel should notify guests in advance. Had they informed me a day earlier about needing the passport and visa (or photos of them), I could have prepared accordingly. However, without any prior notice, they insisted on these documents when I arrived and maintained a rigid attitude, repeatedly demanding the originals. I explained multiple times to the front desk staff that I did not have a photo of my visa or the original with me. Moreover, their message the day before did not mention this requirement at all. Yet, they ignored my explanation and insisted that these were mandatory for check-in. It was clear that the front desk staff were deliberately making things difficult. What’s even more frustrating is that none of the other branches of this hotel group have ever imposed such requirements. Why is this branch so unreasonable? After five rounds of explanations, they still refused to compromise until I demanded they call the manager to confirm whether this was an official company policy or simply the decision of the front desk staff. This kind of unprofessional and inflexible service is completely unacceptable!

Hotel sạch sẽ. Nhân viên rất dễ thương. Có cả khu vực ăn uống đầy đủ tiện nghi. Nhưng có điều vòi nước tắm hơi yếu. Sẽ quay lại nếu có dịp 9/10 điểm

Posto molto pulito e accogliente, staff professionale e molto gentile, il villaggio ha anche una area per poter cucinare e lavorare con notebook, sono stato molto bene , lo consiglio e ci tornerò