La Siesta Premium Saigon Central

The worst hospitality experience I’ve ever had. Before my visit: - directly informed the hotel 3 days prior to my check-in date about an additional adult guest and agreed to pay VND1.49mil surcharge to “upgrade” room - hotel sales team confirmed the room proposed would fit a third single bed as requested - booking updated and provided them our estimated time of arrival to ensure smooth check-in experience Once arrived at the hotel: - waited over 20minutes in the lobby only to hear that the reception didn’t receive the updated booking request from the hotel sales team - after showing email correspondences we were lead to a room with 3 single beds tightly placed one next to the other (completely filling the width of the room), in a manner where one would face the room entrance door and even the bed side table moved under the opposite writing desk - was told by reception staff the upgrade is complimentary (?) and we, guests, should know the size and description of the room type/size we were offered - after exhausting communications the staff showed us a “bigger” room which we could buy (as in pay additional) - then we were told they’re fully booked and a bigger room is only available the next day, which means we would need to move rooms in a 2-nights stay - running out if patience the final solution provided was to move to their sister hotel located nearby Conclusion: - waisted a total of 2.5 hours with my mother aged 64 feeling unwell at the time - after our dinner with local friends (which we arrived late for) the hotel *surprise* had the bigger room available the same night - multiple times the words used (maybe poor english) suggested we were at fault or forced to accept because we confirmed the upgrade, even though it’s clearly due to oversight and miscommunication between internal teams - although in the end we stayed at the bigger room without additional charge, there was no mention about the initial VND1.49mil (we paid upon arrival) - didn’t bother to take any photos no photos of the rooms and hotel as we were preoccupied and inconvenienced - unfortunately leaving with a bad impression to our short stay

La Siesta Saigon offers a perfect blend of comfort and style. The rooms are modern and well-kept, the rooftop pool and bar provide stunning city views, and the staff is attentive and welcoming. A great value stay in the heart of Ho Chi Minh City.

Oval all nice hotel

Not good hotel

酒店是新開的，房間數量較少，天台泳池很小，早餐不錯，位置在舊樓群中，地點方便出行，行去濱城站，约5分鐘

Delicious food and lovely balcony bar. I will definitely stay again.