HOTEL LiVEMAX Hiroshima Funairimachi Riverside

I checked in on 1 December ( 9pm) with reservation on smoking room (did not notice during reservation). After entering the room it smell bad. Then i realised that it was smoking room. Only then I realised i made mistake on my reservation. As i am having asthma, i went to receptionist to request change to non smoking room. Initially he said the room not available. After show him there are many rooms available on trip.com with same prices, he said i need to request through website. Then i made request to cancel my booking and plan to rebook again to non smoking room on the same hotel. After the website negotiated with him, he then went to checked the room. We inform him that we only use the toilet. After he checked, he said i cannot change the room because i already use the bathroom. From what i see, there is no trace of any usage, but he said i still cannot change the room. Further more if I want to be nitpick, I can complain about the cleanliness of the room. I can see trave of dust and stain. In the room and toilet. If this happen with another hotel, im sure they willingly to change the room due to my health condition. I felt the hotel especially the receptionist did not prioritize and consider their customers wellbeing enough. Over my 3 years stay in japan, this is the first bad experience ever. I will not recommend this hotel because the behavior of the staff.

酒店還挺好的，在河邊，位置也不錯，購物也方便。

價格還是太貴，提前定

酒店位置在河邊景觀特別好，新酒店也沒什麼裝修的味道，衞生打掃的也很乾凈，性價比很高，很滿意。

房間乾淨整潔，周圍環境很好。門前有條大河，通大海的。河裡不少大魚在遊。

very well, educated, english speaking staffs with a good view hotel