I stayed at this hotel for 2 nights. This hotel is affordable but I DO NOT RECOMMEND a stay here. Your belongings are not safe here! I have left my branded makeup on the counter and they disappeared after housekeeping. To have items stolen laying in plain sight is appalling, I am very disappointed by the safety of this hotel and the recovery services they provided. The front desk staff just mentioned that they checked the linens and it was not there, clearly not showing any responsibility for the loss of items. They hotel did not do an investigation of their housekeeper at all.
Käännä
Majoituspaikan vastaus: Thank you for staying at The Royal Park Hotel Hiroshima Riverside.Regarding the matter you contacted us about, we have checked all the linens collected from the room and all the items collected on the floor regarding the foundation and sunscreen you left in your room, but they have not been found at this time.After speaking with the cleaning staff, we were informed that they make sure not to touch any of our guests' personal belongings during their stay, and that they did not collect any during this cleaning.We have also checked every nook and cranny of the guest room, but have not found it either.We have also checked with the collection company to see if the sheets had been rolled up in the used towels, but they were not found.We apologize for the inconvenience, but we would appreciate it if you could please check your luggage once again.Thank you very much for your cooperation.The Royal Park Hotel Hiroshima RiversideFront Manager Minamida
Located very close to the main train station. Breakfast spread was very good and staff were extremely helpful and polite. Heating and air-conditioning options were both available during winter.
Käännä
Majoituspaikan vastaus: Thank you very much for choosing The Royal Park Hotel Hiroshima Riverside.We would also like to take this opportunity to thank you for taking the time to provide us with your feedback.We are delighted that you liked the location of our hotel.In addition, thank you for your compliments on the breakfast and the hotel staff.All our staff will continue to work hard to make us the hotel of choice for our guests.We look forward to welcoming you again.Front desk Kubo
Majoituspaikan vastaus: Thank you very much for choosing The Royal Park Hotel Hiroshima Riverside.We would also like to take this opportunity to thank you for taking the time to provide us with your feedback.We are delighted that you liked the location of our hotel.All our staff will continue to work hard to make us the hotel of choice for our guests.We look forward to welcoming you again.Front desk Kubo
Majoituspaikan vastaus: ขอขอบคุณเป็นอย่างยิ่งที่เลือกโรงแรม The Royal Park Hotel Hiroshima Riversideเราขอใช้โอกาสนี้ในการขอบคุณที่คุณสละเวลาให้ข้อเสนอแนะแก่เราเรายินดีเป็นอย่างยิ่งที่คุณชอบทำเลที่ตั้งของโรงแรมของเรานอกจากนี้ ขอขอบคุณสำหรับคำชมของคุณเกี่ยวกับอาหารเช้าพนักงานของเราทุกคนจะทำงานอย่างหนักต่อไปเพื่อให้เราเป็นโรงแรมที่แขกของเราเลือกเราหวังว่าจะได้ต้อนรับคุณอีกครั้งแผนกต้อนรับ Kubo