I spent two nights here while backpacking around Japan with a rail pass. The staff was very helpful and the capsules were pretty comfortable. The lockers next to the capsule were a bit on the skinny side so I had to unpack some stuff from my backpack to squeeze it in. The pull down blind on the capsules have locks so you can leave some belongings on your bed while you visit the baths or find dinner in the neighborhood. The bath area is nice and hot though tile/grout needed some scrubbing. Be careful going into the sauna room as the door is short and easy to bump your head on if you stand up too soon after passing through. It was crazy hot so the wooden benches may burn your skin if you don't take one of the foam cushions in with you to sit on. The toiletries provided were of good quality, especially the razor. If you are staying more than one night, you can leave your luggage with the staff behind the counter while you go see the sights of Hirosaki. I hope to visit this city and hotel again someday.